Chick-fil-A — Restaurant in Elizabethtown

To start off I usually have a wonderful meal and great service at this Chick-Fil-A. However, today has marked a change in my life and my eating habits. You would think one occasion wouldn't change someone's opinion so easily, but let me just fill you in on this experience.

It all started as I was greeted by a very sweet girl and asked for my order. She was patient, kind and smiled the entire time; I appreciate her demeanor. I then rolled up to the window and received my order. Now, most people who have had their order messed up at other restaurants would have pulled over and checked their bag to assure themselves that they received everything they paid for; truthfully I should have, but hindsight is 20/20. I trusted these employees, and why wouldn't I? They have gotten my orders right 100% of the time in the past. I proceeded to drive to my destination and release my delicious chicken meal from its baggy prison. Upon inspecting the now empty bag and my receipt I realized they had forgotten to place an item I had ordered: a 6 piece chicken nugget. I then proceeded to bag up the items they had supplied and drive ALL the way back to the Chick-Fil-A. Once I arrived I stood in line for ~3 minutes and then stated my issue to the clerk at the register. She turns to her manager and relays what I had just told her. Her manager LOOKS ME IN THE EYES and says, "Did you check under your sandwich?" ... ...

...

OF COURSE I CHECKED UNDER MY SANDWICH! There isn't some secret trap door at the bottom of my bag! I didn't just fail to sift through my bag and overlook a box containing chicken nuggets. As if I had just glanced into my bag and said, "I can't see these nuggets at the top of my bag so they mustn't be in there." I drove all the way back there with a cold Spicy Chicken Sandwich with Colby Jack Cheese added and a cold Medium Waffle Fry and they suspect I just overlooked those nuggets! OVERLOOKED THE NUGGETS! So instead of (in my opinion) replacing my cold meal with a new FIXED order they proceeded to just hand me a box of nuggets and apologized for forgetting an entire chapter of my order. Now here I sit eating a cold soggy sandwich and a cold order of waffle fries typing a completely uncalled for review for some nowhere off the map Chick-Fil-A that I paid to give me a cold sandwich and fries.

God Bless America, am I right? They should promote that drive-thru clerk to manager and send that manager outside to...

I have to say, nothing better than a good Chick-fil-A sandwich and an order of waffle fries. The entrance to this particular location is through a "strip mall" shopping area. The lines to go through the drive-thru stretched a good distance, in both directions, into the shopping center access road. These people know excellent customer service to say the least. Every Chick-fil-A drive thru is multi-lane acces and their employees walk to your vehicle, take your order and payment, long before the spot where you would normally order at most drive-thru service locations. I was attempting to eat at dinnertime which was the greatest disappointment I could find. Even though they make every effort to expedite service, the wait time today at this location was more than I had to spare. Therefore, I did not get to satisfy my craving for a delicious chicken sandwich. I find this scenario to be about the same at every location I have visited. While I find there food satisfying and their business policies above expectations, I do not eat there as often as I would otherwise. We disagree on issues and beliefs that don't coincide with my own. That's not just this location but every Chick-fil-A nationwide. While some people I know don't eat there at anytime due to these practices, I will on occasion swallow my pride and eat one every now and then. To each his...

Applied for a job there and took about 3 weeks to get a response. Had an interview with Barbara scheduled for this morning at 10:45. They had lost my application so I had to fill out a new one. Went through the entire interview and she was pleasant the entire time. At the end of the interview once I was lead to believe I was going to be hired. However she then told me I had to cut my hair because it was to long. (My hair is shoulder length and in a ponytail, I even pulled it down to show her. I told her I had long hair my entire life and didn’t want to cut it. After she beat around the bush with circular reasoning and never giving me a straight answer why it had to be cut I told her that I donate my hair every two years to wigs for kids. They give my hair to people who can’t grow it themselves I.e. cancer patients. Still she said I could not have long hair. I told her I was sorry but I’m not going to cut it. Long story short I didn’t get the job because I refused to cut my shoulder length hair. As I was walking out I noticed multiple employees with hair much longer than mine (tied in buns) this baffles me. I always thought of this as a respectable business. But after I was discriminated against I now longer hold that opinion. Horrible place for me and I will not be going back there because of the...