The UPS Store — Local services in Elk Grove

Update** After having the police out there and them letting us know that they are just as convinced that she is rude, unprofessional, and knowing police have been out there multiple times I have been in discussions with corporate and they basically can’t do anything. They think she is out of line, crazy, and does NOT understand their policies. They tried to explain to her that our contracts don’t expire as long as we keep paying and she is not listening. We are unable to forward our mail because of it being a business mailbox and she is going against the UPS contract that states she has to hold or forward our mail for at least 6 months (at our expense which we are willing to pay). We are missing packages, my husband’s driver’s license, and other important items!!! She has said we are having Federal chargers brought on us for fraud. It is so hilarious to think that she believes that. My one positive thing is that corporate is willing to refund my money through Oct because we had paid up front. Do NOT do business with them!!!

New owner is terrible customer service. I have had my Box here for 4 years and it has been great. Now because I don’t have photo id with my home address (everything comes to their box) she won’t let me receive mail here....yet I paid a year up front & won’t refund my money for rest of the year! Threatening to send my mail...

I've had a mailbox here for 5 years and the service has always been great. Even though I have a pretty good idea of when a package has arrived they still call me every time and even let me know when my voicemail is full. I shop online quite a bit so I'm in the store fairly often and have never seen an example of poor or rude customer service as described in those suspiciously robotic negative reviews.

I saw another regular customer being allowed to pay next time when they didn't have exact change on them. That illustrates a good relationship with customers, at least the regular ones.

One con is that UPS sometimes has trouble finding the store. Yes, it's mind boggling but I've had delivery exceptions claiming an invalid street address on 3 occasions which I had to resolve by calling the local depot and telling them about the store. I even had them call me back one time asking what kind of store is at that address. IT"S A UPS STORE!!!

Edit: Had my first negative experience today, a $10 late fee. They've been inconsistent about notifying me in the past so the renewal dates kind of floated. This time around, no notice and a late fee. Revised from...

I have been here a few times, and sent packages to the same place. I went there to mail off another package and the woman wanted the address even though she asked my name to look up transactions in the computer. I provided the address, but she wanted the zip code, which i forgot. She said she could not help me unless i had the zip. I was thinking i never have this problem at the eg blvd store. So i had to google the zip on my phone and provide that to her. I thought why cant she see this in her computer? I gave a complete address. Then she tells me to put the package on the scale, on the other side of the counter from where i was, that was odd too! The cherry on the sundae was she labeled my package, then told me the date of delivery, well it did not show up....so i went to check my tracking number and it was highlighted with a brown marker, could not even read it! What the hell! Terrible customer service, the woman i dealt with needs to find some other line of work! She was disrespectful !! I will never go there again! Package was delivered a day late but at least got there before Christmas ! My business will be...