Optimum — Local services in Elkins

My name is Kelly. I updated to optimum mobile in April of this year quite frankly to get away from AT&T’s ridiculously high prices & terrible customer service, terrible. I was pleasantly surprised upon entering the store. It’s clean, uncluttered, arranged properly and has nice seating. The person that helped me then was Jared. He was great. Knew everything about my phone, was quick & extremely helpful. My monthly payment went from $90.00 a month with AT&T to only $27.00 per month with Optimum mobile. Same exact service. No contracts. You have to love that savings of over $60.00 a month, I did. Then I went into the Optimum store yesterday to upgrade again to a iPhone17, Mike was my customer service man. There again, what a stand up guy. He’s fantastic. Such a quiet calm and more than helpful person. Just loved him, I did. Lucas helped as well. I had to go back yesterday afternoon for help, this phone is fancy, iPhone 17 pro air. I love it. Lucas was more than happy to help me yesterday afternoon and today, I had another question. Lucas is terrific and really knows an iPhone, the ins & outs about them and quick. The store manager is generally there, Chris, is a great help. Very helpful & informative. The store is well stocked. A hands on manager. I can’t say enough good things about these men. They have it all over AT&T, this I know as I was a customer there for a decade, but no longer. This store is nicer, these guys are much more knowledgeable and willing to help you, and last but not least, the money you’ll save is a steal. You will start saving money immediately. Isn’t that the bottom line? Give Optimum Mobile a try. What do you have to loose? You will only save money. And your service should be good anywhere. Mine is, way out where I live in the country. Just like AT&T, but better.

Thank you Elkins Optimum Mobile. I think you’re...

Optimum has customer service reps who clearly need more training and guidance before taking customer calls/chats. I was given misinformation via chat, and when I reached out to get it corrected they haggled with me over 5 dollars a month. They refused to honor what the previous rep had promised via our chat, which I provided copies of to them. I called to cancel and was offered 6 free months of internet and 25 dollars a month after that. I declined and the rep said he would note this "exclusive" offer so I could call later if I changed my mind. I called back in a week and there was no such offer on my account. It was only 3 months free internet, so again more misinformation. Good Riddance, Optimum!...

We were there over 3 hours. There was one representative inside, she took forever to do one thing. She kept stating that she hasn't been trained yet. Somebody please tell me why Christie is in the store by herself? I just wanted to return my items. Yet she constantly put people in front of us. I'm glad to be a former customer. This...