Rent-A-Center — Local services in Elkton

Update: I wanted to revise my initial review. The manager reached out and made the situation right. The delivery team was professional and courteous. I appreciate the follow-up today!

I never leave reviews, but this experience was frustrating enough that I feel like I have to. I was skeptical about using Rent-A-Center, but they promised quicker delivery than Home Depot—or at least that’s what I was led to believe. Now, this decision is costing me both time and money. I left work early to be home for the scheduled delivery, but no one showed up. Not a single update, no call, nothing. Customer service—any service—should include basic follow-up and clear communication. If someone had simply called me before I left work, I would have 100% understood. Instead, I was left waiting with no explanation. They had no problem taking the money out of my account immediately, yet now I have to go through the hassle of getting a refund. At this point, I feel like I was told whatever just to...

So rent a center brought out a washer and dryer to my home. They first brought the dryer up and it didn't work so they took it back to the store and came back with another one that doesn't work and dropped the washer on my engineered flooring leaving a large gouge in it. They refused to send a licensed and insured contractor out to look at it. They want to send some guy to fix it that isn't. And won't go with either of the 2 quotes I gave them from licensed and insured company's that were out here and looked at it! Do not purchase anything from them because they don't care enough about damage they cause to your home! Do you think they care about the products they give to you as well!? No they don't because we still have a washer and dryer...

This is the most unprofessional and ghetto Rent-A-Center you could ever imagine. Michelle, who is assistant manager is rude and so unprofessional. I really can’t believe that corporate office has not fired her yet because I can’t imagine that the store does good business dealing with someone like that . Whatever you do, don’t fall a day behind your payment because they mess with your online pay and even if you make them aware you will be paying on a certain date like I did, they still call and harass you and leave messages saying they’re going to press charges and such. I went on today to make my committed payment and my entire agreement was deleted off-line. This place is nothing but a joke. Save yourself...