Lehigh Valley Certified Used Car & Truck Center — Local services in Emmaus

I found a 2013 Hyundai Santa Fe Sport 2.0T that I was interested in here. I had to play phone/email tag to talk to someone who I guess was the secretary. After we made contact, I scheduled a test drive for 07/21/25 @ 10 am. After we talked she called back a short while later. Tried telling me that I needed to put a $500 deposit down to hold the car because it was the hot ticket. I politely said no, as I never will put money down on something I have not seen, heard, or test driven. Monday came around, & I got there for my appointment. The salesman Gary Morales was the only one who greeted me properly & immediately took me back to his office. He looked to see where the car was. It ended up being across the street in the detail shop. He apologized for it not being there like it should have & immediately went & got it. He brought me out to it & happily stood there while I went over it. He then let me go on the test drive myself, which was nice because it gave me a chance to listen to what the vehicle was doing instead of a salesman talking. I came back & brought up the issue with the tires being 12 years old & how they are supposed to be taken out of service after 7 years. Something I know about, being a mechanic for over 25 years. I showed him what tires would cost for it. He replied "Let's go in, see what we can do about that." He went & talked to one of his managers, came back with $500 off, which was half of what tires would cost for it. I told him that I would need more than that. So he went again to his manager. They both came back this time. His manager said they talked to the service department. Said they could put tires on it or give me $800 off. The $800 wasn't what I wanted, but it was definitely better than some cheap no-name tires that probably would have ended up on it. So we started the financing paperwork. It took a while, but Gary kept checking to see if I needed anything while that was going on. Which was extremely nice. The manager I spoke to about the bumper to bumper warranty & gap insurance was also very polite as well. Though I had to ask who it was through, they should have told me that right away. After I got the approval & paperwork done, we set up an appointment for me to pick the vehicle up, as it needed detailed & washed yet. So we scheduled it for Wednesday morning 07/23/25 @ 10 am. Well, Wednesday arrived. I walked in to pick it up. He walked me back to his office, handed me the keys, & said it was all gassed up, detailed, washed for me, & that the plate was on as well. When I got out to the vehicle, I walked around it just to make sure everything was kosher. Good thing I did. Because the plate was not on it. So I had to go back in. AfterI got everything adjusted to where I wanted it. I noticed the vehicle was never detailed, as it was still filthy on the inside and it definitely wasn't washed after I left on Monday. There was also a piece of air duct sitting on the rear seat, which goes under the driver seat, that wasn't there on Monday. And underneath the hood was still filthy as well. They must employ blind detailers. Also, the vehicle had less than a 1/2 tank of gas in it, which is not gassed up. It's a little over an hour drive 1 way for me. I wasn't in the mood to go back inside again after being told all that stuff was done . So when I got home, I had to clean the inside out. Windows, dash, everything. And I had to fill it up. Still have to put the duct work back under the seat, give it a proper washing, & clean under the hood. That has me pissed off as that was supposed to have been done. It took up most of my day off to detail it myself. My question is, why tell someone it was all good to go when it's obvious that nothing was done. This was my first and last time dealing with a dealership. If I were you, I'd definitely stay away from this place. They care only about making a sale, not about...

Warning do not buy from here and if your female i suggest taking a male with you so they cant pull fast ones your head! I would give zero stars if I could. I bought 2 cars from them because the pricing was very fair and honestly was a good deal on both cars. However when it came to the buying process, one was cash and went okay, the second deal was financed and didn't go so well. My mom and girlfriend was misinformed on certain information leading to my mom some how being on the girlfriend's car as a primary person instead of secondary cosigner. My mom brought it to there attention and so did I and they said okay the girl friend will have a higher rate by herself. We said okay well you need to fix your mistake and instead proceeded to say dealerships are in it to make money, if they would have adjusted there price and back office material, it could have worked. So we accepted there mistake and continued to move forward because we wanted the 2 cars. The same day bringing the one car home the front end shaked bad when braking which means bad wraped rotors, called Josh and I was told it will clear up in a few days. Are you kidding me! Wraped rotors dont fix themselves, took the car back and they did own up to the bad brakes and replaced both front pads and rotors no charge, however had to try to say they were only going to do rotors but after fighting they did both. Now the final straw, after a few weeks of ownership the one car has a tire pressure monitoring system fault on it which indicates a bad sensor, called Mike and he proceeded to say there's nothing we can do and aren't responsible for me to take it to ford. After aguring I hung up and here I am expressing the way me and my family were treated. I am a mechanic and owned at one time a repair shop and used car dealer and this is not how u treat people. If this was a car I sold I would be eating the costs to make things right especially if its only 30 days or less of ownership and if especially the customer bought a warranty, even if its powertrain only. I know there going to respond and say that they resolved all issues and no shady deals were done, however yeah they fixed the first issue, but still doesn't take back the way things were twisted to my mom and girl friend at the time of the deal and or the new current issue which is not resolved. My opinion is go by Google reviews before going to a place of business. I will never recommend anyone or...

Horrible service got a call regarding my KBB cash offer making an appointment for today between 5 and 6 she told my husband she would text us the address for which location to go and never did. First we walked into Honda the receptionist was not very welcoming didn’t seem to care that we were there no smile no how are doing. Then she directs us over to Hyundia we go over there the girls at the front seemed flustered and again no smile no hi how are you doing just who are you here for. We tell them they say that a Matt wasn’t here today they don’t know who to get us to. A salesman walks over tells us we need to go across the street to a Jr. who will help us. We go over ask for a Jr. the salesman didn’t even know we had an appointment. Jr never introduced himself. instead has a sales associate ask for my keys walked right past me multiple times. When he came back in the last time I actually had to say how’s it looking to even be acknowledged. He chuckled and just said good and walked into his office. Then had the sales associate come out to low ball us wasn’t even they KBB offer I was given by vin may I add. When I tried to negotiate Jr wouldn’t even come out. So we left went to Kelly across the street they gave us $200 more then my KBB offer. So thank you for not giving me the offer to begin with because Doug over at Kelly was amazing he smiled said hi how are doing shook our hand. I would recommend Kelly any day and would discourage any one...