Batteries Plus — Local services in Emmaus

4/29 Called to find out how much it would cost to fix a broken/shattered Samsung Galaxy S8 Plus. Was given price and told it would take about 3 hours to fix. Took phone in for repair. After 3 hours, owner, Tom, apologized that something had happened and my phone was not working. He explained another Tech would be in the next day at 12pm - he'd have him look at it then. Of course, I was deeply frustrated with the inconvenience - Yet, understanding that accidents/mistakes happen. Thankfully, I was able to steal/borrow my son's phone (I understand that not everyone has that option). Monday afternoon, I spoke with Jarrod, the Tech who was trying to fix my phone. He explained that he had already changed the screen twice. And, although the phone would turn on, the screen would not light up. He had sent pictures to another Tech to try and diagnose the problem. He explained that someone would be getting back in touch with me later that evening. Monday evening, I spoke with Tom. He apologized that the phone was broken and that they were going to replace it for me. Tuesday, I talked to Tom again. He explained that the phone would be in within a few days. Thankfully, I was able to continue holding on to my son's phone and using it. However, to be perfectly honest, I have NO IDEA how any adult in today's world could be without a phone for that long. Especially depending on what their job responsibilities are.... And/Or what they do with their kids in after-school activities. This was an absolutely crazy week for me not to have a phone to use. :( Anyway, the phone came in on Thursday - However, it was the Samsung Galaxy 8 - Not the 8 Plus - they were sent the wrong phone. Therefore, they had to order it again. :( Both Tom and the Tech that I spoke with were apologetic for the inconvenience - Especially given that I politely reiterated several times exactly how inconvenient this was - yet, I understood. And, sadly, there really wasn't anything that they could do about it. Accidents do happen... And I do get that. I was told that I would absolutely get a discount for my services and that the phone should be in May 6th.... However, after reminding them that 5/6 was a Sunday, they explained it would probably be in on Monday. Now, Understand ... I was definitely frustrated and annoyed - As Monday would mean that I would have been without a phone for just over a week. :-( However, again, sadly, there really wasn't anything that I could do about it... Nor could they. And, again, thankfully I had my son's phone..... Although, I will admit, he was definitely not happy. LOL. So, long story short - the correct Certified Phone came in on Monday and I was able to go in and pick it up. Before Tom gave me the phone, he put one of the screen protectors on for me (They offer/sell them there too). So, not only did they have to eat the cost of the broken phone ... AND, they didn't ask for or get a payment to fix my screen {I asked him about this - he explained that since they were unable to fix my screen, there was no charge} .... They were kind enough to make sure that my screen was protected so it wouldn't break in the future by providing me with a free phone screen. Tom and their Techs were extremely apologetic for my inconvenience. And Tom shared his appreciation for my patience and understanding. In summarization, my Review would include the following advice.... The Staff was definitely friendly - They were helpful - And, they wanted to make things right. So my advice would be to try to be patient and understanding if something goes wrong. Probably about 90% of the time, things don't go wrong.... I know I'm just a small percentage or something didn't. And, make sure you have a spare phone... Save one of your old ones.... "Just in case".... So, if this ever happens to you, you can always have that old phone to fall back on for the short time you might be phoneless. So, thank you to Tom and the Staff for trying to help me to make a bad situation work out as best as you possibly could.... Much...

My reason for leaving such a low review was due to a poor experience I had at the Allentown store. To keep it brief I had to wait almost a month to get a new key fob for my Chevy Malibu which i purchased online only to be told it was not available in store and would have to be ordered. Once the fob did come in the key could not be cut properly so another key had to be ordered. New pre cut key comes in which works to unlock doors and works in ignition. Great! we are getting somewhere. Now we get to the programing of the new key five button key fob. On my initial visit when there was the issue of cutting the associate brought out a computer and put a connection that reads the codes of the car to do the programing. Today my programming consisted of the technician putting the new key in the ignition and turning it to the ON position, starting the car and then turning it off. She then tested the buttons to see if the lock/unlock buttons, trunk and distress buttons worked which they did. I then ASKED about the remote start function and was told that I would have to drive the car for a hundred miles and then that button should work. WHAT???? Mind you I paid a $70 fee to have the fob programed. Instead I doing the job properly I felt like the store ripped me off because they chose to take a short cut and defer to the default method of doing my new key fob. When I first went to the store I was told that the key cutting and programming process would take a least a half an hour to 45 minutes needless to say it did not take a third of that time with what was done today. I am pissed to say the least with how I was handled today. I have been nothing but patient from the beginning but to feel I paid for services that I did not receive and that really ticks me off. If the remote start doesn't work then I could bring it back. WHY not just do the job right the first time and then all these issues...

UPDATE I got a call from the owner, Tom about a week after this experience. Before I could tell him the order of events, He defended his tech and said "it's an old phone and batteries go bad" and "his business doesn't get bad reviews, etc" I informed him it was a brand new phone, only 2 months old and I had no charging or battery issue before his store serviced it. He offered a free battery but I already took the phone to the Apple store and they replaced it under warranty on the spot. Toms response was "at least it is fixed now" this angered me, I was at work so I ended the conversation. I called back later asking when we could meet to discuss what happened in person. He told me his hours. About 10 minutes later he called back and offered me a full refund for the service they performed. I'm glad he refunded me but I still would not trust them with another phone**

Never get your phone "fixed" here. I have an iPhone for work. I pulled it out of my back pocket on Monday, 2/12 and the screen was cracked. Phone still worked fine, just annoying looking at the crack. Sundays are my only day off, so I took the phone to this store on Sunday, 2/18. They repaired the screen. Now, the phone just keeps randomly shutting down. It won't stay powered on for a phone call for over 2 minutes, if I'm lucky. I bring it back to the store, they tell me that my battery must be bad and I'll need to buy a new battery. Funny how I had no issues with the phone, other than a crack before they touch it. Now the phone is trash. They tell me I have to buy the battery and if that don't fix the problem they have to send it out. Completely absurd they want to make me pay for their mess up. Congratulations , you stole $120 dollars out of my wallet but I will never spend another cent here. Hope it...