Perkins American Food Co. — Restaurant in Salisbury

The manager came over to our table to ask if the waitress had taken our drink order. I said, "No, not yet" and he then asked me what I wanted to drink. I told him I would wait for the server to take my order since his shirt looked filthy dirty, was covered with stains and I didn't want him handling my drink. I heard him telling the waitress that I wanted to wait to give my drink order to her and then I heard her say, "UGH, I hate her! UGH" I didn't hear the manager say anything to her after this. The waitress then came to our table and I asked for a cup of hot tea and lemons. When she brought my tea to the table, she placed the cup in front of my mother instead of placing it in front of me, even though I gave her my order. I also heard this same waitress tell another employee in the kitchen area that a previous customer complained to her earlier about the place being dirty and she said, "I just came in at 10:57 am, so how dirty can the place be at that time!" After the food had been served, I saw the manager walking nearby and called to him. As I began to speak with him, the waitress came out to bring my side of butter and said, "What's wrong?" I didn't respond to her question and she walked away behind the wall directly behind our table to eavesdrop. I asked the manager if we could speak privately and we walked away from the table. The manager didn't deny or refute that the waitress made those unsavory remarks, apologized profusely and said that he agreed that her remarks were unprofessional and inappropriate. He didn't charge us for the meal and came by our table several times to inquire if everything was alright. The waitress never returned to our table nor did she apologize for her rude comments. It's no wonder the place was nearly empty with only 2 other tables being served. This type of behavior appears to be commonplace and deemed acceptable there, because I heard the General Manager exclaim "UGH!" after I walked by the front counter on my way to the bathroom during my previous visit to that restaurant. She was speaking with other waitresses, including the one that had served us that day, when she made that remark and probably didn't think I heard her. If you complain about the toast being burnt, being given an English muffin dripping with butter, way too much cheese in your omelet, having bacon put on your omelet when it's not supposed to include bacon, the staff mistreat you and behave rudely towards you! A customer has a right to complain when she is paying and the food is subpar! After these experiences, I don't intend to visit that Perkins restaurant ever again, even though it is the closest one to my house. I'd rather travel farther and go to another Perkins restaurant. The staff there are unprofessional, rude and obnoxious. They wouldn't have jobs were it not for...

I always used to love Perkins. I appreciated the friendliness of the staff. I loved the diversity of their menus, their specials, and reasonable pricing. This particular location, however, seems to be missing most of these perks... I came in last week expecting a nice relaxing meal, to treat myself and a friend, because it was my birthday. What I wound up with was anything but. Right away, we had to wait quite a while to be seated because everyone was busy doing other tasks. Then once we got seated, we were given these extremely revised menus. I realize this was partly due to the Covid Virus, but the entire menu is trimmed down to only one page?? I wanted to leave right then and there, but the person who came with me convinced me to stay. Once our waitress finally made an appearance, we were more then ready to order. She had other plans though. She informed us that she was only taking our drink orders, because she had other customers "waiting"?? I was once again ready to walk out, and wish we had... Finally, after waiting for at least another 10 or 15 minutes, she came back and took our orders. Apparently she is unaware that CUSTOMERS can also be on a tight schedule, and she certainly hadn't any of the friendliness and charm I was used to getting while at other Perkins locations. And I didn't even get to order any of my typical favorites, because they weren't even on the shortened menu. At this point, I was just hoping for my food to be good enough to eat. Once we finally had our plates in front if us, I was happy that everything looked okay. The food was okay, overcooked, nothing to brag about, but I was pretty hungry so I dealt with it. The waitress was indifferent at best, and quickly dropped our check and walked away. When we finally got her attention, and told her it was my birthday and we wanted dessert, she made an annoyed face and grabbed the check up off the table. I asked her what desserts they had because it was my birthday, she mentioned that there weren't any free desserts?? I answered back that I wasn't expecting anything to be "free"... just wanted some sort of icecream, and my friend and I finally decided on a chocolate- chip cookie sundae. I left the resturaunt feeling let down because of the mediocre meal, and the even poorer level of service I received. I can't believe I spent what I did on such a lack-...

Ahhh I don't know how to start this but we got seated about 12:40pm did all the normal stuff ordered drinks for me and my family and a appetizer. Waiter came back with our appetizer which was amazing by the way.. We then ordered our entree.. about 12:50pm .. I don't know if our waiter forgot about us but for next 45 minutes I saw table after table recieve there orders before ours and the waiter avoided eye contact with us... Not once did our waiter stop by our table to give us an update on our order or what's going on we just sat there until the table across from us got there order 30 minutes after we gave our order in which then I made eye contact and proceeded to ask him where's our order.. our kids are asking us what's going why is all these other people are getting there orders before ours when we've been here for almost an hour all I can think of is it because I'm an African American...After I complained a manager appeared offering muffins and cinnamon rolls but never explained to us what happened very upsetting.. about 4 customers came in after us got there food and left before we even...