Geek Squad — Local services in Emmett Charter Township

Terrible work. I brought my MacBook in to GeekSquad because I was having an issue where every time I searched something on google chrome or safari it would redirect me to some other sketchy search engine that I didn't authorize. Also under my google chrome settings it said my browser was "managed by your organization" which I KNEW wasn't right. I showed them both of these issues when I brought it in and they told me I had malware/spyware on my computer and it would cost $150 to fix. I paid and after I got it home I opened chrome it still said "managed by your organization" and would occasionally redirect me to some other weird yahoo search engine again. So I took it back in the next day, and the GeekSquad employee tried to convince me that it is working correctly and now all up-to-date google chrome installs are "managed" on all computers and this is just a new feature google has implemented, which I knew wasn't true. I continued using it after I was assured they fixed the problem and I kept having sketchy and "Not Secure" search engines pop up. I came back once again and asked for a refund because they didn't fix what I paid them $150 to do and all he did was continue trying to tell me that this is what my chrome is supposed to do and that it is supposed to be "managed by your organization". I took it home and figured out how to get the malware off the computer myself, which was in fact a hijacker, and it is no longer "managed". Do yourself a favor and do a 30 minute google search, or take your device somewhere else and save your...

Absolute worst experience I've ever had will never buy a cell phone from here again they lie to you when you buy a cell phone they tell you that they are better than going to the Verizon store their protection plan does better than Verizon that is a lie I go into the store today because my phone broke they tell me I have to order it and wait for the new phone to come in if I would have gone to the Verizon store to buy my phone I wouldn't have had my phone fixed today buy them giving me a new one so my suggestion to all of you if you have a Verizon go to the store and buy one do not go to BestBuy and buy your cell phone through them and if their protection plan towhundred dollars to...

Took Computer in that was purchased at BB due to boot up malfunction. They reinstalled the operating system and assured my wife we would be able to keep our data. Technician wiped drives clean. They admitted fault, sent to levels 1,2, and 3, recovery before they came back and said "We need to send it to Level 4, it could cost you $400". Even thought they initially charge for services that involve "recovering you data", Their fine print at the end of a long list of fine print reads (all caps) "not responsible for data loss of any kind". They did not take any responsibility, just our money. I will never go back...