Verizon — Local services in Emmett Charter Township

We received a defective new watch. we went to this store to have it swapped for a new working model. Jon, a customer service rep there, started a clnr( certified like new replacement) replacement. He assured us it would be a pretty much a new watch. At the same time I was at the store, a customer service rep called me to see how Verizon was working out for us. I informed her I was getting a like new replacement for a brand new watch. she canceled the request for a clnr and said it should be a simple exchange for a new watch in store. the in-store rep and customer service rep argued some on my phone, and then Jon tried just getting us to take a different new watch and adding a line, which would have cost me the consumer another activation fee. The cancelation of the clnr did not work. We left that night with my simple exchange being a pending cancelation. We were told it should be lifted in a few days. We went back again in a few days and was informed the clnr was not canceled and we would have to wait until we received the like new replacement to do an exchange for the defective watch. We left again without a new replacement. When we received the like new replacement, it was just a watch face in a cardboard box, no band, no charger, and not in a new box. We went in to exchange the like new replacement and the defective watch for a new one. We were then informed that we couldn't just exchange them for a new one. We had to wait for the like new replacement to be shipped back to the warehouse in Texas, we're in mi. Fast forward another week and at this point we were working with a different in store rep on this issue, he assured us his manager had ways around any issues after they received the like new replacement back at the warehouse. we left a third time without a replacement watch for a brand new one, which was defective out the box. We spoke with a not very personable manager about the issue before we left. After we left that time, the rep assured us it would be taken care of the next time we came in. we are now almost a month into a new contract with no new device that I was already charged the first months service on. when we came in the fourth time with a scheduled appointment with the same rep we were working with, we were informed he wasn't there for a very understandable and good reason to me anyway. So we explained this long, long issue to another person, who at first tried to inform us we would need to leave again with no replacement. I asked to speak with a manager, and she informed me he was too busy to handle a three week long issue. It just wouldn't be possible. Four visits, no resolution, and the problem started with poor training and improper procedure under a team member of that manager, and he was too busy to come out and take care of this issue. The store rep informed me she couldn't do anything and we would be leaving without a replacement, and next time, it would go smooth, I did not accept this solution and said she needed to try. Finally, she got into our account, and the pending order was gone. almost a month into a new contract, 4 visits to the store over the same issue , gas, time, and frustration, and we finally could swap a new defective item for the same one. Terrible management, poorly trained reps, and a horrible experience. We will see if they credit our account for all the trouble like they...

I switched to Verizon in April 2020. There was a promotion that if you bring in your device, you get a $250 visa gift card. In addition they offered if I open a new line on a family plan, you get a free iPhone 7. So I transferred in, and opened 2 new lines. Upon activation, there was some sort of technical situation, and Verizon set up a new account number. From there everything seemed okay. Until I got a credit alert saying I am in collections from Verizon. Called the collections division, was told I owe them $1200 for equipment. Spoke to the recovery department 5 different times, and then spoke to Customer care that many times. Was hung up on many other times. Customer care said they would situate it with the recovery department. Next month, my collection was back in my report. Just spoke with a Supervisor in recovery, they determined I have to actually pay for the phones, even though they were on promotion. I’m going to have to come up with the 1200, and then I’m going to get legal advice on this. Verizon lied to me on the promotions, are making me pay for 2 phones that were supposed to be free, and never sent the 250 visa gift card. Customer care lied about resolving the issue with the recovery department as well. I have my initial contracts, showing proof of their multiple lies. One final note, I never authorized an account change, of which created this issue. All lies, and deceit. Not to mention undue financial and emotional stress for me and my family, plus unnecessary predatory collections on my...

Do NOT try to preorder a phone from here. Go to the actual store for the phone you desire. If you preorder from here you won’t get your phone for 3 weeks after it hits the stores even though you will be told at the time of order you will receive it the day it hits the stores AND the store will tell you they cannot help you because it is first come first serve although you paid for it a week ago. You call customer service for help to get the run around and told to cancel your preorder to do in store pick up, but it isn’t guaranteed that they won’t sell the phone you selected for in store pick up. Preorders should be taken care of first since they are customers that already paid. They won’t hold a phone since it is first come first serve when you came first a week prior. I always have some problem with Verizon and I’m tired of it. Pay for expensive service for things like this to happen. I’m tired of trying to spend hundreds of dollars with the company to always get this. It is frustrating. Just was hoping since I was told I could get it today and got the run around that I could at least hold a phone for when I get off work so I can pay for the and cancel the preorder I won’t receive for 3 weeks when I ordered it the day preorders opened and was told it would be here today when...