Michaels — Local services in Emmett Charter Township

Trying to frame a couple heirloom art pieces. Although I am not a frequent Michaels customer, I decided to stop in to see if I could find what I needed. Purchased a couple frames + mats... Got home and began the project. Not working. Went back to store next day. Explained. Said I needed help. Not sure what kind of help/response I might get. I was in for a pleasant surprise. Terralyn/Framing Mgr went above and beyond guiding me to what I needed in order to frame the items myself. She explained why the frames I purchased were not working with the mats. She also provided me with a problem solving tip on how to make the one mat I especially wanted to use (to frame one of the art pieces) work for me - scissors. Wow! One does not often find such pleasant and such personal service any more! Terralyn was determined to help me solve my problem. She showed me how to make the one frame work with the mat I had. I exchanged the other frame for a new frame that she assured me would work for the larger piece. Well, I finally framed and matted the 2 heirloom items - using her advise. They each turned out GREAT and at a minimal expense to me. THANK YOU Terralyn. THANK YOU Michaels. P.S. THANK YOU to the lovely young lady who originally guided me back to Terralyn and THANK YOU to the kind gentleman who answered my call today and provided me with the correct spelling of Terralyn's name! I did get it right, didn't I - 2 r's not one and a y not an i : ) ? I cannot speak highly enough of my experience at Michaels... with everyone I came in contact with - pleasant, professional, helpful. I guess one should expect such things when one shops a store (my Dad was a business owner) but nowadays it seems to be a bit of a rare commodity! I...

My 14 year old daughter is BIG into crocheting and has recently started her own little shop of crocheted critters. And is venturing out into new, different yarn. One of the ladies noticed she was struggling to find things she liked. She offered advice and then said if you don't see a color you like... let me check, we may have it in the back room.

As mom trying to raise a respectful teen and teaching her that it is ok to ask for things or help and not just settle, it was nice to see someone not just roll her eyes at teen in the store unlike previous stores we were in that same night.

Thank you for your patience and guidance ! 😊 We will most...

I went to get supplies for my son's birthday and had a gift card I wanted to use (yes, I verified the Balance, and the cards do not expire). It would not read when slid, and was coming up not valid when the cashier typed it in. Ive used this card before and didn't have a problem. She told me to call and verify my card again, return my purchase, then re-but it and use the card. She would not call a manager to help "they will just tell you the same thing I did" she would not try to figure this out or even humor me no matter what the manager would have said. She didn't even know how to run a gift card in the...