Edited: Lotus gold is still the best store in town, they addressed the problem, as I knew they would, and went above and beyond to make me feel valued as a patron of their great store. My favorite store and staff. Thank you guys!
Came in today spent 75$, which is a regular occurrence, however today I requested a 1g green dynasty concentrate. The percentage on the display case read 101% thc, insane I know, so I asked for that specific strain and was informed it was Tangie crumble. The label was mostly hidden behind other product. Left the store all happy go lucky with a bag of goodies. Upon returning home I inspected my haul only to see that my dabs were labeled at 84% and wasn't what I wanted. I called the store and spoke with the budtender who had cashed me out. I explained the situation and asked if I could exchange it for what I had requested in the first place. She acknowledged my issue and she apologized, but I was told that all sales are final and they would not accept any returns. I informed her I get it and that I would not press the issue with her any further but that I was not happy about, I got another sorry and I proceeded to wish her a great...
Read moreI called this location looking for some very specific CBD tincture for our family dog, he's a senior and was hit by a car years ago and now has terrible arthritis so we have to get him very specific medication. This gentleman who helped us went above and beyond to help us find a location that has exactly what we needed. He found us a location in Kingfisher that had exactly what we needed for our beloved fur baby. ❤ Thank...
Read moreWorst experience. Manager should be ashamed. Sold me a oz of dry dusty seeds but it was on sale so it was a real deal.. They sold me the wrong product then tried arguing and blaming me for it. People in the store are not friendly. They showed their disdain immediately by making me wait. I couldn't get out of there...
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