Alfa Insurance — Local services in Enterprise

Over the past couple of years I’ve dealt with an insurance company that failed to send out proper notifications through the mail, Not even a single telephone call or a simple text msg to advise you on ANY hidden, lost or surprise fees/payments that would cause a cancellation in your policy...I’ve paid for my policy to be reinstated numerous times and I can’t count the times I was told one price and it ended up being something drastically different because of a “change” in your policy that had already been quoted with written verification on your policy contract and to your knowledge NO changes were made by YOU! This type of “unprofessional service” caused us to loose a vehicle that had been added to my policy AND purchased with a down payment of $3000 just 16 days into the policy..when the old vehicle was dropped and the new one added there was a charge of $102.00 that was due at the time of change but nothing was said and the change was made without any notification of the $ due or due date!! My paperwork showed the new vehicle coverage and the due date April 2019!!! as far as i knew I was covered until April!!! The “outstanding” amount was now past due and caused the policy to cancel and since full coverage insurance was a requirement by the leanholder my 16 day old vehicle was taken due to no insurance coverage😡 the $3000 down payment was NOT given back and I’m currently waiting on an amount $ to pay for the tow coverage and storage from the repossession due to lack of customer communication and lack of professionalism.. 😡😡😡😡😡😡😡😡😡😡😡😡😡 In saying this I was literally inside of Center Insurance less than 10 seconds and was approached with the upmost professional service with an offer to help me right away...FOLKS in less than 20 minutes I was given a quote and my policy was ready to go...I’m highly satisfied and recommend this place to anyone looking for...

You would be hard pressed to find a more honest and trustworthy person. Gavin always takes the time to explain policies, changes, and he takes the time to tailor a policy for my home/life/auto needs. I've had Mr. Martin as my agent for over 4 years now and have never left his office or hung up a phone call feeling uneasy or like I was not given enough time!! Being military, I thought USAA was always the best route, but my coverage here more than doubled while still paying less. ...

I purchased a new vehicle this and needed it to be added to my policy. Gavin and his team took care of it very promptly for me! I have been with alfa for years and will never go anywhere else!...