Lola's Asian Pantry — Local services in Enterprise

Around late 2012, I witnessed an incident between one of the owner (female type) and a costumer and I'm a bit concern with the way the situation was handled by the ownership. Apparently, the owner accidentally placed her personal keys into a grocery bag and a costumer was honest enough to returned the key that was placed in his grocery bag. The owner became confrontational, and began to questioned the costumer as to what he was doing with her keys? The costumer replied, it was in my bag.... and the gentleman became upset because instead of being grateful of returning her keys, she gave an attitude.

I'm a firmed believer of costumer service, since I do help out a family on a business and unfortunately the ownership of this store does not realized that her business is dependent on the number of returned costumers

My story is one of the three cases that I've observed the lack of costumer services on this particular store.

I just hoped that ownership can reassess their people skills, the essence of good costumer service and works toward being good to people regardless on their position. And to realize that the businesses success is dependent on returned costumers.

Concern...

UPDATE:

Visited today and met the 3 owners who were so kind and informative. They changed the store a bit. They now offer food (I think mainly Filipino dishes?) for $12.99 for a meal which comes with rice or you can just purchase la carte. The menu changes daily so you can call the store to check what items they have for the day.

I was told they do a market day every 2-3 weeks. The next one in is on Dec. 7th and it starts at 12:30. They basically get fresh fruits, veggies and desserts from Hawaii.

Updates can be found on their FB: Pnj Ilocandia

————-

My go to store for basic Asian food items. They used to have 2 store areas but they combined it into one. Love coming here for my snacks and knick knacks. All the employees I’ve encountered are friendly.

Plenty of parking. They accept...

I like this little market and go there quite often when I need small items ( rice, basil, condiments, etc.) . The workers here are very nice. On the day I went there was a gentlemen (who I assume was the owner) was sitting behind the counter without a mask on. If the customers are required to wear one upon entrance into the store, he should have had one on as well to protect himself and others. It’s just common courtesy. Overall, like I...