Pottery Barn — Local services in Eugene

Sooo. There are 2 kinds of holier than thou people. The Natural Grocer's type - Birkenstocks and canvas bags, etc. Then there's the Pottery Barn types. These people think they are different, but they are both cut from the same cloth - sort of; one is burlap and they other is cashmere. So, it's not a perfect metaphor, but you get what I mean. But I am not here to talk about Natural Grocer's. I am here to discuss Pottery Barn and the people in it. By the way, this is not meaning the employees; I have never had a bad encounter... It is the patrons. These people are very special people. You see, they know that they have superior taste, style, instincts, and likes than everyone else. They're not picky, they're refined. They're not petulant, they just don't have time or energy for anything not going they're way. They don't NEED help, who is shopping at Pottery Barn because they NEED help?.. no, they deserve help. That is the difference. All of society can be summed up by saying that there are those who need help and those who deserve help. And never the twain shall mix. At least, that is the observed attitude of the zealous Pottery Barn shopper. Can you imagine, if you will, someone who is too delicate to get in the car as it is parked, because 2 feet is not enough room? (side note: the parking here sucks) I mean, how could we expect that they would squeeze in like everyone else? And no, no one was pregnant or disabled. So, of course, back into the store they charge, looking for the manager, the owner of the vehicle, anyone to solve their problem for them. The problem, of course being that two cars are parked side by side, each within the respective lines. The expectation is, of course, that the problem will be immediately taken up by a throng of people, eager to make this situation right. Or perhaps, you can imagine someone taking up 45 minutes of the clerk's time because there was a minor discount that was not being handled as they thought it should be. No matter what, it is a fun experience in and of itself to go in and absorb the sheer status of people.

But, if you can get past this, the products are very nice. I mean, they are great products. It is a comfortable, luxurious store, with helpful associates who deal with demanding, rigid, and entitled clientele on a daily basis. So, the average person will be very impressed by their overt patience and helpfulness. The down side is that, for most folks, a lamp will be half a month's rent. It will be a great lamp for you, with significant re-sale value, if you don't buy trends, and will make you enjoy owning and using it. So, my suggestion is to go into Pottery Barn, make a list of what you want and then come to terms with the fact that, depending on your situation, you may wait for seasonal discounts, or buy it...

Terrible customer service. I purchased multiple lighting fixtures from this store in May 2018. It took months for them to arrive. All four items arrived in 3 different shipments in June and July. This meant I had to pay multiple electricians to hang the items since they came at random times. Several months later we were having work done at our house. A worker walked into the large clear light fixture which hung over our table. The fixture broke. We were shocked that the glass took only one knock of a head to break. Extremely dangerous. We took the item back to the store. First we felt they should know the danger of the item. Second, while I wasn’t expecting a refund I thought for sure they would either offer a replacement or a super good discount. NO! They offered nothing. Zero! Seriously? I’ve spent thousands of dollars at Pottery Barn and all they could say was, “Its unfortunate.” Well PB here’s what’s unfortunate- you are selling dangerous lighting fixtures and I’ll not buy another item from your store. ...

Unfortunately my first time ordering with Pottery Barn has been difficult. I understand that with our current situation it makes things difficult but it seems no thought was put into how the company was going to handle shortages. I order ed a carseat July 10th and saw there was going to be some delays which was fine but then they proceeded to push back delivery date four times and even on their website it is still showing a two week delivery date when it has been months for me. I was even told the original delivery date they told me wasn’t even for house delivery it was for when it was delivered at the distribution center. The date is now a week past my due date and I have to go look for another car seat and hope I can find a safe one in time. I wish this handled better especially with time-sensitive items such as this. I will not be ordering from Pottery Barn...