Blue Compass RV St Louis — Local services in Eureka

Stay far AWAY from GREAT ESCAPES EUREKA, MO. I will start off and state, we are not new campers as we have a secondary fifth wheel as well. Current situation, bought brand new camper at end of November 2021. We did inspection and had a list of issues needing to be covered. After inspection they were to winterize. They called and asked if we could take home in mid December as parts would not be in until first of January and they needed room for new stock. I agreed thinking everything was going to be taken care of. The first turned into mid January, than end of January. In February I called only to be told employees had left and they had no work orders. Called and sent email documenting everything with Ben Jones ( General Manager)and Cameron (STL Service Manager) first part of February. Some of the easiest items were addressed mid February. Made several trips back and forth for items that were suppose to be fixed only to still be issues when returned home. All work/warranty orders were now “officially” submitted on 3/01 and we just found out Friday they had not been processed through Great Escapes to Forest River. The blame was again put on staffing and that warranty department was going through an overhaul. In addition, I had to replace kitchen sink faucet, toilet supply line and bathroom faucet because they failed to winterize. They are reimbursing cost but it is the fact they failed on their side. We cannot take our kids cause the mid-bunk slide is jammed. I also had to call Forest River myself to figure out other details as the dealer response was “I don’t know”. On Friday we had another issue and I was told I needed to take pictures of a previous issue that was documented back in February because the employee had left and the pictures were on their personal cell phone.

I have not heard from Ben through countless emails. It has been crickets from the overseeing General Manager for all 3 Great Escape locations. As a manager/leader, one would expect for him to step in and get things sorted out…..NOTHING!

Our friends who bought from same dealership have had the same issues. This is not just an isolated incident. I would like a call from someone in the corporate office to discuss as Ben Jones takes no responsibility and Cameron is trying to handle everything on his own with no assistance. I am already contacting BBB and others. Absolutely ridiculous….DO NOT BUY FROM HERE! SPEND THE EXTRA MONEY FOR THE CUSTOMER SERVICE as that is a key component I thought we were getting but no...

Just go somewhere else. Don't do it. Pay a few more bucks to avoid the nightmare.

There are a few very helpful people here, but overall a terrible experience.

Bought a brand new camper hoping to have years of worry free use. Hahahahah. Not quite.

The roof started leaking at 18 months. Thought we were covered, because we bought the extended warranty "so you have no worries the first 7 years", per finance manager Sandy. When we bring it in to get fixed we were told the extended warranty we bought excluded the roof. Also FYI it excluded "anything attached with a fastner"... so you mean everything, right? So we cancel the warranty. Took about a dozen phone calls and almost 5 months to see that money back. What a scam. Shame on this place for ripping people off with such a bad warranty.

Other manufacturers warranty service was bad too. Took the service department 3 times to fix a leaky toilet. Only to figure out the issue after the 1 year factory warranty was up and I had to pay out of pocket. Even though it leaked for the entire first 18 months we owned it. Felt real shady but what choice did we have.

Several items that needed repairs they just wound not address despite bringing them up within the manufacturers warranty period. We had cracked cabinet supports, an awning that won't fully close, caulk issues all over, interior wood trim popping off. We just gave up. It was time to sell that POS and move on so we cut our losses.

There were many issues they did correct, but so many trips back and forth dropping off the camper only to find out that they were unable to get to the repairs in the one month it was sitting at their lot. Bring it back, same thing the next time.

Then there is the elusive Ben Jones that others have mentioned who is the one they refer you to if you want to escalate an issue and get a decision made. Not sure if he is real. He does have a voice mail. Leaving several is as close as I got to talking to him. If your at the point where you get referred to him it's just a dead end. You're not getting that call or email returned.

Brings me to my main issue with the place. There are no decision makers here, at the Eureka store. Some of the employees are super helpful and will give you tips on how to navigate the nonsense but for the most part once you've bought it you are on your own.

Also if you mention the word "lawyer" they are instructed to hang up and cut off all communication. So yeah that...

We recently went through Blue Compass to purchase a new RV and the experience has been rather difficult after dealing with dishonest sales managers, sales associates, and service managers. I will not go into depth about the situation, but just know that our experience has been very disappointing to say the least. We actually have a warranty on said RV that was purchased through Blue Compass, why? I’m not sure because it hasn’t done us any good. Waking up at 4:30am to 49 degree weather was concerning, so we try to keep a positive attitude because surely the guaranteed warranty and “helpful” members of Blue Compass won’t leave us without heat in below freezing weather (you would think anyway). After exhausting every option to fix our furnace, we had to come to a stopping point because chandler had to leave for work and we were not moving forward with the issue. We get in contact with our warranty company and we go back-and-forth on the phone for a few hours trying to find someone in the area that can fix this issue and around 11 AM, I received a phone call stating that they couldn’t find a repair man; the nearest date that they can come out is Wednesday. At this point I have already checked into a hotel that has been PAID OUT OF POCKET, even though it should’ve been covered under warranty. Blue Compass had ensured that ‘we would not be left stranded’ and we weren’t but that is NO thanks to them. Not only did we reach out to the warranty company, we reached out to the Vice President of Blue Compass (who had helped us with our previous issue) as well as the Sales Manager at the STL location considering he has been the one communicating with us throughout this whole, discouraging, experience. We have not heard back from either of them, even though this was expressed as an emergency and if they were unable to help, we asked to be put into contact with someone who could and they didn’t provide that info either. It is now day 2 and we have still yet to receive any help from Blue Compass or our Warranty and still no working furnace. This doesn’t even begin to scratch the surface on how awful our experience has been buying through...