Andy Anderson Agency — Local services in Eustis

I have been a customer of Andy Anderson for over 15 years, with the same policy. My insurance carrier went out of business. I immediately contacted Suzie to get the ball rolling on a new insurance policy. She assured me that they would have a policy in place through Florida Citizens. I continually followed up with her to make sure everything was taken care of in a timely fashion. I had to remind her constantly to make sure the paperwork was sent in. In the end, she dropped the ball on my payment to Citizens. I finally had to call Citizens Insurance to find out the status of my policy. I found out that my policy had been canceled a month ago due to no payment. The Citizens agent said they had sent several notices to Andy Anderson, but AA never told me to send in a payment. The scariest part was that I went through hurricane Ian with no insurance. I highly recommend finding a different agent for your...

After a very long year of insuring my vehicles with this company they raised my rates by $700 for the insurance period on a 2006 Ford Focus. After insuring multiple sports cars and paying far less from this agency i often wonder if they just woke up and decided i’m not paying enough. No only that Suzan had a poor attitude and lacks a very basic sense of customer service experience, she would place me on call back lists and never answer or respond to my emails. I have switched to another local insurance company and so far have saved a lot of headaches and now have full coverage on all of my vehicles for a fraction of what Andy Andersen progressive would have...

spoke to Suzan to get policy upgraded from primary to investment on Monday followed up few days after, still could not get an answer. then next week Wednesday right before closing said they could not write it after chasing them. called another company got the insurance wrote up in less then 24 hours and mentioned that Andy Anderson agency didn't do the work because it was not that complex of a policy. Suzan had the worst customer service experience and drop the ball. don't know how this business is competitive in...