Target — Local services in Evanston Township

At 11:00am this morning, I decided to request the manager to the side to speak about a repeated and ongoing issue related to the self-checkout experience.

I had a young man hover over me; staring at every item being scanned. Standing closely, nearby.

It’s not my first experience like this, in this store. Where I’ve had a woman; do the same thing.

Today; as I was the only person at the checkout line; he just stood near me watching me scan every item and I was extremely uncomfortable and felt harassed and there is a level of stalking in this $200.00 shopping experience…that is cause for report.

More people entered the self checkout and that employee walked around watching everyone scan their items. Returning to me to watch me pay; prior to walking away.

When I looked up at him and challenged his behavior toward me as a customer; he himself stared back as though he was in the right.

Understandably, this is what he was hired to do. So, I requested his manager. Toward the manager reassured me; they were only doing their jobs; and ‘no one was out to get me’.

..and from my own life experiences; and understanding; this behavior, of informing me that ‘no one is out to get me’ was initiated as a racial attack to provoke a reaction. After the Manager said it; I looked at him and he seemingly knew that his response was out of line and I could see he was waiting for a strong reaction.

I did notice when he didn’t receive a cultural reaction to his comment; he was surprised. Manager: Josiah.

To which my response to this communication was a request for corporates contact information and I received a guest relations phone number in response.

I also informed this manager, that I was not being paranoid; to which was what he implied to my experience.

Walking out, the female security officer looked at me and rolled her eyes.

This is what I get, for shopping at this Target, on Howard, in Chicago.

I think the place is clean. Yesterday I spend $185.00. I shop here monthly. The shopping experience within the store is pleasant until you reach self-checkout to which it becomes a hostile shopping experience.

& if I receive a response of apology and the stores wishes on me returning and having a better experience; that response wouldn’t be suffice. You all should have better ways of handling shoppers; and I should never walk out feeling like a criminal or an annoyance or being spoken to like a psych patient for...

I just had the worst experience at this Target, like it was insane.

I went to the store about today to buy some groceries one of which was a pack of chicken with a coupon.

I went to check out and had a problem with the coupon and another costumer came by to tell us the coupon had to be input manually by a team member(she had bought the chicken and had encountered the same problem) so she flagged down the manager, Roni, who had been watching me for a while with his arms crossed came over quickly and without saying anything he accessed the control panel and began to input the coupon, I didn't mind that but then, Roni turned to the customer and demanded she show him her chicken that she had already bought.

We were confused and told him we were shopping separately but Roni didn't believe us(the only reason he probably thought that was because me and the other customer were the same race) and thought we were trying to steal a measly two dollars and refused to help me until the other customer dug through her bags which she already purchased to show him her chicken which still had the coupon attached to it to prove she hadn't given me her coupon to use on my chicken which despite being the exact same brand he assumed it never had a coupon to begin with.

It was humiliating for both me and the other customer.

Roni didn't ask anyone else in the self-checkout area to show him the contents of their bags which makes me think this was racially fueled something was further cemented when Roni casually left his post after I finished checking out.

Me and the other customer went to report Roni at the front desk, When we got to the front desk we found out Roni was the front manager and could not be reported in the store for some unfair reason....

As I was leaving the front desk Roni appeared(which makes me think he started following us at some point) and asked the front desk man "She talk about me?" and then sarcastically said "Thanks" to me, like I didn't have the right to report him.

This behavior is disgusting, and it isn't the first its happened to me and my family and I am sick of being accused of theft, lying and scamming simply because of features I can't control, this is racism, no one else in the store who isn't a minority gets followed or made to show the contents of their bags to team-members after you've already checked out I am contacting corporate and hopefully so will the...

I have been a regular at the Target Evanston on Howard for years, but lately I’ve visited less often as it’s out of my way. It used to be one of my favorite Target locations.

On Friday, October 10, I had an online pick-up order around 5 PM and waited several minutes. One gentleman, who appeared to be a manager or team leader, assisted me once before and was always very nice, helpful, and pleasant. He was working the customer service/return line, while Giselle was working the pick-up line next to it.

As the lines got long, I was next for pick-up, and two customers were ahead in the return line. Giselle assisted the return customers first, since the manager was still helping a customer with multiple returns. At this point, I became frustrated because I needed to return to work in Morton Grove. Unfortunately, neither employee offered an apology or acknowledgment, such as, “I’m sorry for the wait, we will get to you,” which would have gone a long way in calming the situation.

I did mention that I had been waiting for my pick-up order. The gentleman responded, “we are hiring,” which was not helpful in alleviating my frustration. When Giselle called another employee in the warehouse regarding my order, because I was short 1 Halloween blanket she told me I had to wait 45 minutes — again, with no apology. When I returned over an hour later to pick up my missing Halloween blanket, there was still no apology or acknowledgment of the inconvenience. Her tone made it feel as though I was the one in the wrong, rather than the situation being recognized as inconvenient for a customer.

A simple apology or acknowledgment of the delay would have gone a long way toward a positive customer experience. I hope this feedback can be shared to help improve customer service...