American Unlimited Electronics — Local services in Ewing Township

Wish I could give ZERO stars.

I contacted LG customer service regarding an OE error on my dishwasher, which was backing up with water and extremely slow draining. LG recommended that I call local service provider Appliances and Electronics aka American Unlimited Electronics aka Ewing Repair. After setting up an appointment, it was difficult to find out the service window, as they call between 4:45-5:00pm and close at 5:00pm. Once the service tech Alex came (2/03), he was late but courteous. But, he did not speak good English. I had a very hard time understanding him, especially under his mask. The language barrier created a communication barrier. He reset my computer but noted that the extension hose, although functioning, would need to be replaced down the road. He ran the dishwasher for about 5 minutes and said it was repaired. I paid $97.32 for this "service."

Since I'm selling my house, I did not want to jinx anything and did not use the dishwasher after he left. When the buyers' home inspector came three weeks later (2/23), they ran the dishwasher and reported an OE error, leaking, and the fact that the dishwasher wouldn't turn off.

I tried turning off the dishwasher and nothing worked. I finally had to flip the circuit breaker as a temporary fix. I called Appliances and Electronics/American Unlimited Electronics and reported the problem. I asked if someone could at least come out to turn the dishwasher off. The receptionist Nikki, was extremely rude and said that I would be charged an additional fee since I didn't have the extension hose replaced and there was no way to prove that I didn't use the dishwasher since the last service. I noted that the tech told me that the hose was still functional and did not need to be immediately replaced.

The receptionist continued to be rude and hostile. I asked if she could simply send someone out to turn off the dishwasher, not even fix it, and she noted that there would be a charge. I filed a formal complaint with LG and they are investigating given the number of poor reviews and complaints against this business. I have also filed a...

This company has the WORST customer service! They were contracted by Verizon to repair my TV. After I placed the repair request, it was over two weeks until the first available date for them to come out and service my TV. I was told the arrival window was 1pm - 5pm. The day before the "diagnosis" visit, they called to tell me the window was now 12pm - 4pm. I specifically scheduled my day around the original window, and I couldn't accommodate 12pm. They claimed they never told me 1pm - 5pm, but I know they did and put it in my calendar while I was on the phone with them.

The “customer service” rep was completely unaccommodating and unprofessional. I asked if the tech could call me on their way, and I was told “no, they aren’t allowed.” When I told the rep I couldn't be available at 12pm, I was told I'd have to "start the process over again" through Verizon. I asked to speak to a manager, and she refused to let me speak to one. After we got “disconnected,” I called back and was placed on hold for over 20 minutes until I hung up. I contacted Verizon and canceled my appointment, and scheduled the repair with another company through Verizon. Other reviewers had a similar experience. Avoid this place...

I would give this place zero stars if I could. My washing machine was giving an error code indicating there was an Over Load even though we didn't over fill the machine. The tech Alex came to for the first visit to diagnose the issue as a broken computer board. He ordered the part and didn't come back to change the part for 2 weeks. I asked him to wait until I run a load to confirm the issue is resolved and he ran out of my house. Of course, he incorrectly misdiagnosed the issue and replaced a computer board that wasn't broken. In two visits he spent a total of 20 mins in my home. I called their office and their customer service rep. was blaming me for the issue.

Absolutely horrible. I would not recommend this company to anyone. You are better off trying to repair things through YouTube....