Banner's Hallmark Shop — Local services in Fairfax

Lady working was very mean to me and my friend we where looking around and just enjoying our life and taking when she comes up to me and says “can you not take pictures” (my phones was just in my hand I was not taking pictures) “and you r being very disrespectful” (but we where not being loud we where basically whispering and not bothering anybody) then me and my friend go to the back of the store to talk about what just happen and we over hear her say very loud to nobody in particular that we “where having way to much fun”. We were very taken aback by this as we had done nothing to bother other people or “have to much fun”. I think it is also good to mention we were going to buy something but since we had made feel awkward and that we were bad we just left. We will not be coming back to this location for we were made feel bullied...

The customer service is terrible. I was looking for a Christmas ornament for my first grandson. Looked for about 10 minutes. The lady who was working on the floor was so rude when I asked her where the baby’s first Christmas was located. I bought a Vera Bradley owl purse for my friend. The cashier said did you know this is 48 dollars. I was speechless . Of course I knew how much it was. The store itself has beautiful items But every time I go in there I feel uncomfortable because the...

What a beautiful experience I had today while visiting your store. "Sasha" was most gracious and helpful to walk me all the way in the back of the store to ensure I was able to find just what I was looking for. This is top-notch customer service, and I am most happy to experience this level of attentiveness in the technology age! Keep up the awesome work and I will...