PXG Fairfax — Local services in Fairfax

Title: A Charming Experience at PXG Store in Fairfax, VA

Introduction: Recently, I had the pleasure of visiting the PXG store located at 9800 Fairfax, VA, for a club fitting session. I must say that my experience was nothing short of exceptional. The store not only boasted a wide range of top-quality golf clubs but also featured a knowledgeable and charming staff that made me feel comfortable throughout the entire process. While I was delighted with my purchase and the customer service I received, I believe that the store could benefit from offering comparisons to other brands for a more informed decision-making process.

Club Fitting and Knowledgeable Staff: From the moment I walked into the PXG store, I was greeted by a friendly and knowledgeable staff who seemed genuinely passionate about golf. Their expertise and understanding of the sport were evident as they guided me through the club fitting process. The staff took the time to assess my swing and skill level, ensuring that I was recommended the right clubs that would enhance my performance on the course. Their attention to detail and ability to explain the technical aspects of each club impressed me greatly.

Comfort and Customer Service: One of the standout features of my visit to the PXG store was the emphasis on making customers feel comfortable. The staff created a warm and inviting atmosphere, which immediately put me at ease. They patiently answered all of my questions and provided valuable insights into the various club options available. This personalized approach made me feel valued as a customer and contributed to a truly enjoyable shopping experience.

Convenience and Delivery Options: Another aspect that deserves commendation is the store's willingness to accommodate my specific needs. As I was traveling shortly after my visit, the staff kindly offered to arrange for the delivery of my newly purchased clubs at a later date. This level of flexibility and convenience went above and beyond my expectations, demonstrating the store's commitment to customer satisfaction.

Wish for Brand Comparisons: While my overall experience at the PXG store was fantastic, I do have a minor suggestion for improvement. It would be beneficial if the store provided comparisons between PXG clubs and those of other popular brands. Having this additional information would allow customers to make more informed decisions and compare the features, performance, and value of PXG clubs with other options available in the market. Such comparisons could further solidify PXG's reputation as a premium golf club brand and help customers understand the unique selling points of their products.

Conclusion: In conclusion, my visit to the PXG store in Fairfax, VA, was a delightful experience. The club fitting session was conducted by a knowledgeable and friendly staff who helped me find the perfect set of clubs for my game. The comfortable atmosphere and exceptional customer service added to the overall positive impression. I left the store with a bag full of brand new clubs, confident that I had made the right choice. Although I suggest the inclusion of brand comparisons for better decision-making, I highly recommend the PXG store for golf enthusiasts seeking a remarkable shopping experience and...

Good product, TERRIBLE branch / customer service.

Went in for a fitting for irons/wedges. Found a set I really liked, but knew the new models were coming out soon. Told my fitter (Joe) that I'll buy them, but want to wait until the price drops in a few weeks. Joe insisted on closing the deal and assured me a future refund would be "easy - we do it all the time" once the new models drop. I was hesitant, but went ahead and made the purchase...trusting Joe.

When I go back to FFX to get the refund, it's denied. Staff is rude. Spent 30 min waiting arond and talking to several people, as I was told NO multiple times. Frustrated, I called corporate to see if they could reconcile things based on the facts...but they had no desire to help either - just quoted some corporate policies as to why they couldn't help. Never once did they acknowledge/accept the lies or the shady sales tactics @ FFX.

After commenting on some of PXG's social media ads, they offered me a "complimentary fitting due being unable to offer price changes".

"Hey, we lied to you in order to close a deal -- but to make up for it, come on back out and get fitted to buy some more of our products." Another example of PXG being out of touch.

Through all of this, PXG has repeatedly failed to acknowledge that my fitter manipulated/lied to me for his own personal benefit to get the immediate sell. I don't dispute that it was out of policy (although I didn't know it at the time) -- but that's what he told me and that's what we agreed to. Otherwise I would've happily waited a few more weeks.

Corporate blames/deflects to the store (saying they have the final say), and the store recites corporate policies, acting like their hands are tied. Does the fitter/store have the final say? Or do they have to follow corporate policies? It's one or the other. However, I do know that either group could make things right - but both choose not to.

Colby/Delaney -- spare me your shallow/deflective response, which I'm sure will lack any...

Just took my new 0311’s for a test drive at the range. Irons and wedges even better than expected. The black ops 3hy 3w insane. The driver blew me away, I’ve never hit a more forgiving driver. I could barely mis-hit that thing on purpose. The ball carried forever and then some. I was hitting baby fades and draws at will, with crappy range balls. How about the looks too??? I got the chrome irons and they are absolutely gorgeous. The black ops woods just pop when you take the head cover off. The whole setup is incredible and I can’t see anyone having buyers remorse with these things. I can’t wait to get on the course with a legit ball and really see what these things can do. The whole experience in choosing these clubs was world class. Tim G, was my fitter and he took his time explaining the whole process and really worked with me in finding the right setup. He was great to work with in person and over the phone. I really can’t thank him and the entire PXG Fairfax team enough. The experience was second to none and I’d recommend anybody considering a club upgrade to check this team out. Thank you PXG Fairfax, I won’t be needing clubs soon but I’ll be sure to visit again to upgrade my...