Windsor — Local services in Fairfax

This is the absolute worst store to buy a dress. My mom bought both of my sisters a $160 dress and it had a problem with the back of the dress, it would peel down so we took it to a place where we thought they could fix the issue and also cut the bottom of the dress because it was a little big on my sisters. When we came to find out they couldn’t fix the issue we had we figured to return the dress and it wasn’t till we got there and we were denied our money back because it was a special occasion dress which didn’t make any sense to me and my mom at first because the dress was messed up from the back even though it was a really nice dress. The lady at the counter was a lady with a foreign accent and long black hair, she was very rude and said it was are fault for buying the special occasion dress when my mom is confident they never told her anything about the dress not being returnable. The lady denied my mom saying she never informed her about the dress not being returnable in a rude tone. This lady should be fired and don’t come to this store it sucks. Although there was a worker there named Karen who was really helpful and nice towards my mom and explained to my mom why the dress wasn’t returnable which made much more sense to my mom Karen was awesome, can’t say the same for the black haired lady with a foreign accent she should honestly get fired for being disrespectful towards her customers and I’ve seen other reviews of customers complaining about the lady with the foreign accent I’m talking about don’t buy from this store unless your getting...

I bought a corset top on Saturday that hooks in the front. It didn’t fit so I brought it back today (Wednesday) with receipt and tags still on but I didn’t hook it back together. The cashier immediately grabbed her manager and said it looks worn and they both told me I couldn’t get a refund only store credit because it was worn. I said yes I wore it to try it on but I just bought it a few days ago and tags are still on. It didn’t fit. The manager said that they don’t give any refunds if there are signs of wear, regardless of trying on or not, because they can’t prove it and so she’s at least giving me a gift card when she could refuse my refund. I didn’t want to cause a scene so left but upon looking at the refund policy, that is not true at all! I have 30 days to return an item with tags still attached, which they were. The sign of wear was that it wasn’t hooked back up the front and she pointed to a small pink mark on the inside that looked like the floral pattern on the front was showing through and that I...

I didn’t know about Windsor until I moved to Nova. And I’m so glad I found it! It’s hard to find a store in your late 20s that isn’t super young and cheap (think Forever 21 or Papaya) or for more “mature” women (think Talbots or Ann Taylor). So Windsor is a perfect intersection for me! I have a lot of staple pieces like sweaters and bodysuits from here, and it’s always my first stop for a special occasion requiring some glam. Workers have always been very friendly and helpful and give you your space to shop around. The ONLY reason this is 4/5 is because the dressing rooms are covered in GLITTER. They sell a lot of prom dresses and glittery items, but I wish the store would try to vacuum or swiffer the floors regularly throughout the day. And they only provide one bar for clothes and one small stool so you’re forced to put all of your stuff on that little stool and on the floor. Every time I leave my shoes and other items are...