DICK'S Sporting Goods — Local services in Fairfield

I’m leaving this review based on a negative experience I had while picking up an Uber Eats order from this location. I frequently shop at Dick’s Sporting Goods and also deliver with Uber Eats. During this visit, I arrived to pick up an order under the name “Christopher,” which matched the information and order number on my phone.

Despite clearly showing both the name and order number—standard procedure for Uber Eats pickups—I was told by the employee assisting me that the customer needed to add me to their email in order for the order to be released. This requirement was unusual and confusing, as it’s not a standard practice in my delivery experience.

Out of the many orders I fulfill, simply presenting the name and order number has always been sufficient. This interaction felt unnecessarily difficult and, frankly, left me feeling as though I was being treated differently, potentially due to racial bias. As a result, I lost valuable time and the order itself.

This location should review its pickup procedures and ensure all customers and delivery drivers are treated fairly and...

If I could give no stars I would. First time gave them the benefit of the doubt, second time gave them benefit of the doubt third time I thought maybe it was me I needed to fix something when coming in like smile more than I already do and be more polite then I already am but a fourth time??? It’s questionable. This isn’t the first time this has happen and not the first time I’ve encountered a bad experience at Fairfield Dick’s and usually never write reviews but I asked for a shoe that they had it stated they had it online and I called previously to make sure they had the shoe. I went in asked for the shoe ready to pay for this shoe to give this company my money but the employee did not even check if they had it and just stated they did not have it. Mind you my partner right next to me just asked for the same shoe different color few minutes prior. I then order the shoe for pick up that same day and guess what they had the shoe… and couldn’t even...

Great experience, I made a phone call to confirm an item was in stock before I made an online purchase for in-store pick up and I spoke with Anayis, and let me tell you, she was awesome. She went and confirmed that they did have the item I was looking for and she put it on hold for me. When I came in to pick up my item Anayis, once again was the one who helped me out and had great customer service, she welcomed me to the store with a smile and got my item to me and sent me in the direction to the glove steaming area. She is a great addition to your team. Hope to see her again next time in....