Kasson Jewelers — Local services in Fairfield

To start, I rarely EVER write Google reviews, but my experience today left me very upset...

From the moment I walked in and was greeted by a woman named Robin, the interaction felt cold and unwelcoming. I told her I had just gotten engaged this past weekend—beaming with excitement—and received no congratulations or acknowledgment whatsoever.

I let her know that my ring was a size 6¼, confirmed by two well-respected jewelers in the area. She immediately interrupted me, saying, “I’m the professional here,” and claimed it was actually a 6⅜. I then said, “I think I’m a size 6,” to which she responded—again in a rude, condescending tone—“Honey. I’m the professional. I will size you.” Sure enough, the size 6 fit me perfectly.

Throughout the interaction, she kept referring to the jeweler behind her, who she claimed would take a look at the ring—but he never once even glanced in my direction. He sat about seven feet away at his workstation and didn’t acknowledge me the entire time. The lack of professionalism and basic courtesy from both employees was extremely disappointing.

Without my asking, Robin examined the diamonds on my ring and then walked over and said, “The side stones are all lab … you know that, right?” Her tone was incredibly judgmental and made me feel as though she was looking down on my ring, or worse, on my fiancé. The ring could be made of brass and I’d still treasure it—it’s the meaning behind it that matters. But Robin’s comment was clearly meant to diminish and belittle.

I walked out of the store with a pit in my stomach and tears in my eyes. What should have been a joyful and simple errand turned into an incredibly upsetting and humiliating experience.

I will not be returning to Kasson Jewelers and will be sharing this experience with others who currently use or recommend them. I sincerely hope this review prompts the business to take a closer look at how they treat customers—especially those going through some of the most meaningful moments in...

I’m absolutely devastated by my experience with Kasson Jewelers. My husband brought Kasson a deeply sentimental ring to incorporate into my engagement ring — a unique antique deep amethyst ring my mother gave me just before she was diagnosed with dementia. It was the last gift I ever received from her.

The design was simple: keep the original setting, replace the amethyst with diamonds for my engagement ring, and return the amethyst so I could create a piece in memory of my mother. That day will never come — because the owner of Kasson “lost” my one-of-a-kind gem.

Instead of taking responsibility, the owner handed my husband a $5 piece of plastic as a “replacement.” This was not just a stone — it was irreplaceable. The callousness and lack of care in simply declaring it “lost” has haunted me for years.

A jeweler — especially the owner — who crafts onsite should never “misplace” a client’s gem, let alone one with such personal significance. I will forever be robbed of creating a keepsake in my mother’s memory because of Kasson’s negligence.

If this amethyst is still in Kasson’s possession as I know it was a highly valuable amethyst stone, I kindly ask that it be returned to me. If it is truly lost, I remain deeply disappointed — not only in the loss itself, but in the complete disregard shown for something so meaningful.

What should have been one of the most joyful milestones of my life was marred by carelessness and disrespect. I would never trust Kasson Jewelers with anything of value — monetary or...

I have lived in the Fairfield/Westport area most of my life, and I have never felt that anyone “looked down” upon me until I walked into Kassins. My mother is a regular customer there, and highly recommended them to me. I brought in a pearl necklace in to be fixed that I had purchased from United House Wrecking that had a broken clasp. I was greeted by a gentleman with grey hair (who according to my mother is not the owner, but an employee), and he asked me what he could help me with. I explained the situation and only asked if they could fix the broken clasp. Then gentleman then decided to give me his full opinion on the necklace which was NOT asked for—that he determined that the necklace was “fake” and then asked me if I still wanted the clasp fixed given the information. I was made to feel very awkward by the tone he used, and I felt like I had to justify why I still wanted this supposed “fake” necklace fixed (the reason was because I really liked it regardless of how valuable it was). Needless to say, I felt very discriminated against—that this gentleman made me feel that I had no money, that I was looked down upon for liking a fake necklace and still wanting it fixed, even though I had just previously stated that my mother was a regular customer.

The actual necklace clasp was fixed very well, and I can finally wear it. The work was excellent, but I never want to return based on how that employee made me feel as a customer. I’ll bring my...