World Champion Cards — Local services in Fairfield

The experiences I’ve had with this business have been really disappointing compared to when I first started supporting them. If you asked me about my experiences with World Champion Cards a couple years ago I would have very positive things to say.

I placed an order for a case of the upcoming One Piece TCG set back in 06/2023 that was scheduled to release 12/2023. The store didn’t received their order on the day of release since the product was in high demand and we were told that we would have to wait till the second wave of shipments later that month or early next month. We once were told they got their second wave of shipment but were waiting on the third wave that way they can send out everything at once and that the third wave was delayed due to storms early this year and should arrive within a week. The months came and went with very minimal updates unless we reached out to them, and if we did get an update it was always along the lines of the distributor hasn’t been able to confirm anything. They eventually sent out an email at the beginning of 03/2024 saying that everyone who had ordered this product will receive a refund without having to pay their restocking fees, which in itself was kind of redundant since they mentioned they didn’t have the product at hand just yet. In that email we were told that it would take up to 10 business days for the refunds to process and show up in our bank accounts. Around the time of the 10th business day they sent out a following email saying that the emails will take longer to process and will now take up till May to process completely. Within this situation alone there were multiple times where things were said but never delivered on or went back on their word. Today, 5/24/2024, after filing a charge back dispute a couple months back I finally got the confirmation that my refund had been processed.

The business started receiving a lot of negative reviews because of poor business practices as shown above and so the owner decided to take on to social media and critique each individual negative comment and explain how it was a false claim, the reviewer was wrong, and also advised any of his local/loyal customers to leave positive reviews that way his stores rating online doesn’t go down.

During a prerelease event for one of the more recent One Piece sets many people had ordered the product and they were told that they won’t be able to ship product out until the second wave (same situation as the first), but somehow they were able to sell boxes of the new set at that event at a higher price than what they were sold to the people who preordered months ahead. There was an incident where they told a customer that if they get product that was preordered but someone else wants to pay a higher amount that they will sell it for a higher price instead of fulfilling the order. He has also canceled events because he would rather open the product he received for such events.

The store also blamed a community of players for him not being able to host events because of all the inquiries people kept asking about their backlogged orders which at that point made it hard to feel welcomed to purchase or attend any events that shop would host.

Some people have been having positive experiences with them and that’s great, I’m speaking as someone who was supporting this location for about 2 years now and had been burned by them and have been caught looking like a fool because i recommended them to so many people that have had nothing with bad experiences as well. If you wonder how much of my statements have been true then you’re welcome to try looking them up and find plenty of posts online about peoples negative experiences that have mirrored mine as well. I wish anyone who shops with them the best of luck and I also warn them that their money may be held onto for any preorders and if they would want to cancel they will need to pay a...

Pre-ordered 2 cases of OP-05 from the store and trusted them since they did me solid for OP-04. Fast forward to Jan 2025, I decided to request a refund because it seemed like there was no end in sight in regards to ever receiving my pre-order. Store kept saying they expect shipment but provided no visibility and I only got this information from them after reaching out to them months later (they never went out of their way to provide status update on shipment after March 2024).

On January 2025, the store said they put me in a queue for refunds and that a "handful" of people were in front of me. After waiting for about a month, I reached out again on Feb 2025 and only after multiple emails did they respond back saying they haven't reached me in the queue (no visibility on where I stand in the queue or how long it will take). Fast forward to March and April, they just flat out ignore all my emails sent in March and have yet to get back to me.

The lack of response and long time it is taking to get a refund leads me to believe the following:

Intentionally ignoring me (if they aren't, they do a terrible job of communicating) My pre-order money was spent elsewhere which is why they can't refund me right away. They are possibly leading me on with false promise of refund but have no intentions of ever doing so.

TLDR: Store has scammed me out of a couple thousand dollars as of this post. Would not recommend purchasing anything from here because of bad customer service and lack of communication.

I have reported to BBB and FTC to get my money back...

I have, in total, spent thousands of dollars at this shop. They started a membership program. I bought into the program briefly, but realized that after they failed to post the "daily deals" that were expected most days and that the deals themselves were usually not of interest (things like overstock sleeves, etc) that the membership was not worth it. I cancelled my membership, citing multiple reasons that I didn't want to continue in my email. I received a passive aggressive email back, but they did cancel my membership.

While I had the membership, I pre-ordered a bunch of magic and lorcana boxes. The week that those products were due to release (months later) they cancelled and refunded my preorder so that they could sell the boxes for more, as the prices had increased since the preorder. They said that this was necessary because I had cancelled my membership, but there were absolutely no terms of the membership laid out beforehand that in any way suggested that they could just cancel your orders if you don't hold their membership anymore.

Terrible business practice, especially against a customer that has spent thousands of dollars at their shop. Buyer beware. They will screw you over to make a quick buck and/or out of spite for not maintaining their...