T-Mobile Authorized Retailer — Local services in Fairhaven

I will never ever go back to this location. Like most t mobiles, everything's done over the tlife app DO NOT hand your phone to these people! have them talk you through what you should be doing. I used to work for t mobile, and I thought these shady practices were done with and that they were supposed to be more transparent.But clearly they not. I went in yesterday to get the new iphone seventeen from my daughter's birthday was adding a line to my account porting her number over. Somehow, they managed to add two new lines to my account (not one), added device protection without asking, stated there was a promotion where I would get a free screen protector a free case and a free block with the iphone seventeen. That's a lie.They just put it on eip. I absolutely hate being lied to especially when they think you're dumb enough not to even look at your account after. I will be reaching out to their regional manager today and making a complaint through them and will never step foot in this store again. Shame on you guys, you give TPR a bad name. The sad part was, I was already planning on getting the accessories, and I was already going to add device protection you didn't have to do it in a grimy way. Learn to sell not just to steal!! Oh, and this seemed to be an assistant manager of some sort because they had management codes, which is why I won't go through their management.And just go through their regional director and if they're no help, I will find out who their t mobile rep is.And go up the chain that way, because this...

If there was a zero star then they would get it.. I went into this T-Mobile and as soon as a i walked in there in my gym wear I felt very judged as a young women I had asked about a why I was being charged extra a monthly that was new to the account mind you I had an old sprint account and they right if the bat said well we don’t have a lot of control over that but we can try and I said that i new my phone number for it and name on account and they eventually found it and said it was for an old charge i responded with I paid that off 2 year ago around may in 2019 or 2020 because the iPad had broke and I wasn’t paying for internet anymore and they said well this out of my hands I cant really help you and we’re very i irritated with my and they said you will have to call customer service and how they couldn’t do anything about it and I said well I’m going to work this out and I don’t believe that you can’t do anything about it and the man probably young 20s started man’s planing saying well I would be nice and calm on the phone and just try to explain what you need clearly and I was livid and said seriously and said this is ridiculous and started walking out and started chit chatting with each other and the mind 20s guy was making faces. I can’t believe this is what drove me to the edge is thay I went home and talked to customer service and it turned out that he could have done it.. thank god for the amazing lady on the customer service line. Also made sure to make a complaint to...

I visited this place to switch to unlimited data, and the the crooks over there said the unlimited data cost $120 per month, so I accepted it. 4 days later, I got a bill that charged me $150! I got charged $70 for activation fees! I called the customer care and they said the computer generated my plan. The computer picked my plan, not the crooks! I went back to the store so the worker could fix my bill to $120, but I still got a $150 bill! The last customer care I called was no different than the crooks at the store! I would never let those guys do your work, and neither should you. I was frustrated with the customer care, and no I would never recommend this to anybody out there. I didn’t even have much of a reception! I went to BJ’s, and the signal was very weak there! Please, folks, do your research before you head out over there. I’ll cancel my plan later on when I find a better cell phone provider out there than this junk, and please don’t go here. I wasn’t happy with this guy at the store named Csisco, who told me he was the manager. Do not give business to this guy, unless you understand everything. Otherwise, don’t even give business to the store. I came here for the first time, and the place was empty, and a lot later, and an old...