Arhaus — Local services in Fairlawn

I purchased a quilt and two pillow cases. When they were delivered to my home, I realized the wrong style was ordered. I took them back to the store on 3/2/24 and returned them and had the correct style ordered. I wasn't mad, because it was a mistake and could be fixed, but when I walked into the store with my box, it took a while to find someone to help me. I felt like I was bothering someone to make my exchange and get what I wanted on order.

I was told during the exchange that my order would ship Tuesday 3/5/24. It is now 3/12/24 and I haven't heard anything and so I called the store. Lorelai, who originally helped me, was very rude on the phone as I tried to explain my situation. Once she realized who I was, she was more friendly, but put me on hold for a while to search for my order. I waited for a while, and was asked to remain on hold by another employee who then hung up on me. Lorelai called me back and I told her I was on hold and someone hung up on me and she didn't seem too interested. She told me that the items I ordered were expected to ship after 3/14/24. When I asked why, she got rude again and told me she didn't know when I was told the ship date was but today was only Tuesday. She had no interest in hearing that I was told last Tuesday and was only trying to understand what was going on. I ended the conversation feeling disappointed and regretting my purchase. I felt like I was an inconvenience multiple times. The items I purchased were very expensive and at this point, I don't even want...

No wonder the reviews are terrible. I have shopped numerous times at Arhaus and this store has some of the worst customer service I've ever experienced. This is how businesses close doors. First off, I was sold 4 dining chairs that were not in stock. After designing my whole dinning room we sit down to place the order and they are all out of stock. Don't you think you should check inventory before allowing a customer to spend time on designing a look with items you don't even have? I was so annoyed I ended up buying my chairs elsewhere. We ended up purchasing a dining table and a chandelier. So far the delivery process has been a nightmare. For a $300 shipping fee they really need to get their act together. We stopped in at the Arhaus in Crocker Park over the weekend, I really wish I had given the gentleman there our business. The ladies at this store in Summit Mall are snotty and condecending, not a good attitude towards customers that...

We will never shop here again. This experience has been the worst retail experience I’ve ever had. We shopped at the Fairlawn Ohio store. Our sales person is Michael He has been great to work with and I actually feel sorry for him that the organization that he works for is so bad. We ordered 5 bar stools on December 31st, the stools were not custom and we were told 6 weeks. Well it’s now May 31st 5 months later still no stools. We have been told at least 5 times the stools will be at the warehouse on a certain date and we will call you to set up delivery, Still no stools. Not once has Arhouse called us to give us any information or a solution we have had to call them. Oh btw Arhouse is probably one of the most expensive furniture stores so there should be no reason for this to happen. The only thing that I can say is that the company as a whole needs new leadership...