Macy's — Local services in Fairlawn

My family and I decided to go to Macy's yesterday because we wanted to pick up some school clothes for our children. My youngest daughter had to go to the bathroom so we took the escalators upstairs in Macy's. My husband heads towards the uniforms to conquer two duties at one time. As me and my children are walking out of the bathroom an old white/caucasian man walks towards me and my children. We all had on our black Walk with Jesus shirts that day and while we were getting ready to pass by him, instead of him letting us go around he keeps walking into my pathway with my children behind me. He reads my shirt out loud while my children our watching and embraces me with this big hug, chest to chest. Now as I saw him coming to close for comfort I put my hand out before him but the strength from his arms did not allow me to have any control to push him away. As he's hugging me he says something in relation to my shirt and then let's me go, but as I try to move away he strokes me down my arm. I was stunned and couldn't believe what just happened. The man doesn't say anything to me and didn't make any eye contact with me at all. He continues to walk away as if he just did not assult me at all. I tell my husband what happened. He's completely upset. We Go to the first person that we see that works at Macy's and tell him exactly what just happened and what direction I saw him go in. The manager or whomever we were speaking to said that he was so sorry and would tell his staff to alert them. He asked for his description, I tell him that he was about his height 5'10-5'11, older white guy, in his 60's, white collared polo shirt, with blue edged collar, white/ gray hair and that was it, it happened so fast yet so slow at the same time. My husband and I walked around the store to see if we could find the white/caucasian man that put his hands on me without permission at all, we couldn't. We go back to the manger to see if they had found anything and he said that they have footage and they are still checking into it. I was very bothered and upset as well as my husband. So many things we're going through my mind as to what could have been done to make what happened to me more urgent but I could see nothing being done as if it was urgent at all. I felt lost, abuse, assualted, and so much more. I hope that justice will be served and take its course for that man that so fearlessly place his hands on my body without my permission and continued to walk around Macy's as if he could so easily do it again to another person. Shame on Macy's for not being more concerned about what happened to me, I am completely discussed in my heart with that man and how he made me fill, Jesus will so judged you for what you did.

This photo is a picture of Me, my family and my church family. My husband is taking the picture and my family had on the black shirts. Our baby is in the stroller.

Posted Sunday,...

I'm usually in and out without very much interaction with any of the associates (I am always greeted pleasantly enough, I just dont usually need any assistance) so I haven't really felt the need to write a review until today. I needed to exchange out a perfume I bought because I didn't realize until too late that it was the wrong bottle (all 3 of the chance by Chanel packages look similar and while I asked for the original, I didnt realize I had received the tendre until I went to use it yesterday and saw it was the wrong bottle). I called Macy's immediately hoping for an exchange (Ive never had the need to exchange a perfume and wasnt sure if i could even though I hadn't used it and still had my receipt) and spoke to a woman named April who was VERY kind and quick to tell me that it will be no problem at all and told me to just come on in and they will take care of me. When I came in to exchange I didnt see anyone in the Chanel area so I went the few steps to cosmetics and explained to the friendly lady there that I'd like to exchange my perfume and she was the same lady i spoke to on the phone (she knew right away that she had talked to me the night before)😊. I just wanted to express my appreciation for the way she took care of my needs both on the phone AND in person. Macy's is very lucky to have such a wonderful lady working with them! While it could have been a simple exchange, she went above and beyond to help me out. Thank...

Horrible customer service! I have a problem with my knee, and I limb. I need it to see on the second-floor pots and pans and to see what I can afford to buy. There was no price, and I asked the representative if she could assist me because there was no price anywhere. She told me she would help me, but I waited for two customers to finish with the shipping and the questions, so finally, when she came to help me, she gave me a nasty look and told me, "Well, guess what problem solve," and then she scanned the barcode on the massive package. Then she told me the price, and I believe that she could do that without this attitude, right? So, ok, but I don't have the app, I said, but because I was tired of all this situation, I just said." You know what I can try to download the app. Thank you anyway... " So why did she, the representative, didn't tell me earlier so in this case, I wouldn't wait so long? What bothers me is the nasty attitude of this woman who works with customers... Horrible customer service!!!! They lose one customer, and I will make sure that as many people as possible will understand what happened, so hopefully, this nasty representative will learn behavior!!!! How is it possible for people like her...