Fox Appliance — Local services in Fairmount

This is twice now Whirlpool has reached out to make an appointment with them regarding a front load washer that won’t drain and they don’t show up. I called after the 4 hour window passed and their excuse was that their printer wasn’t working so the technician didn’t see the jobs. I don’t think they had any intention of showing up in the first place after reading the rest of these reviews. When you call and talk to their staff both Casey and Jodi are extremely rude and don’t take your concerns seriously. I was supposed to receive a call from Jodi the owner yesterday and conveniently never did. Her sorry excuse today was that she reached out to Whirlpool and let them know, but when I called Whirlpool they had no record of that. I also believe that you should let the customer know instead of me just waiting around for four hours. I wouldn’t recommend this business to my worst enemy, and I definitely wouldn’t expect customer service nor kindness from Jodi because she simply doesn’t care about her business. Furthermore, I had set up an appointment last June and they never showed up, but according to Whirlpool they were billed for it. Not only is this business extremely unprofessional, they’re committing fraud too. Good luck to anyone who goes through Fox Appliance, you’ll be left...

This Fox ran away and don’t come back . I don’t recommend them to anyone, poor service on appointment times. I made an online appointment for Monday, they called me days later saying they don’t work Monday at my location. They need to fix there scheduling department it’s horrible. So it was pushed 5 days out.(fridays only)Then on appointment day they only gave me a 10min notice there on the way. I ran quick to get a bite to eat. They only waited approximately 10 min then left. They said they waited 30 minutes that’s a lie I have text messages proving only 12 min max that They waited, after they rescheduled me once and gave me a short 10 min notice.they left Not professional at all. They didn’t even bother to come back, they said there on other side of same city . Whats the heck this is a small town , your not on a bicycle. Should give a hour notice at least. They expect me to wait 5 hours . But they only waited 12 min. Not cool. I will never hire them again. I called...

My dishwasher broke, it was under warranty and this is the place that the warranty company sent to do the repair. After reading the terrible reviews, I was prepared for the worst. But what happened was exactly the opposite. They called me when they were on their way and showed up exactly when they said they would. My dishwasher's issue ended up being multi-faceted, so the first trip did NOT completely fix the problem. They came back a second time (without acting annoyed at being bugged again) and it was determined that parts were needed to do that repair. The necessary parts came and were installed in short order - both the second and third trip were exactly at the scheduled time with ample communication. Everyone I talked to throughout the process was pleasant...