CYCLEBAR — Local services in Falls Church

I had a deeply disappointing and distressing experience at CycleBar, despite being a loyal customer for several months. During my most recent visit, another client mistakenly assumed my locker was hers and tampered with the combination, locking my belongings inside. CycleBar has signs clearly instructing clients not to lock the lockers—a policy I followed—so I was shocked to find myself unable to access my items.

To make matters worse, I was informed that their spare key had been "stolen," and they refused to call a locksmith to help retrieve my belongings. Because this was deemed a "civil matter," I was told I had to wait until the manager agreed to unlock the locker when a new key arrived. Even though the manager acknowledged there was a tool available to open the locker, she refused to allow the receptionists—who were willing to assist—to use it, citing potential damage to the locker.

I was left without access to my car keys, house keys, cellphone, and shoes for two days. I was literally stranded in socks. The manager I spoke with was unhelpful and apathetic, even going so far as to blame me for locking the locker—when it was clearly another client who had done so. One other client who witnessed the situation advocated on my behalf, as I felt completely unsupported and even ganged up on by the manager and reception staff.

What I still can’t understand is how a business can value the condition of a locker more than the well-being of a loyal customer. This situation directly affected my ability to do my job, as I rely on my vehicle for transportation and my phone for essential work-related verifications.

This experience has left me feeling disregarded and disrespected, and I will never be returning to CycleBar. I sincerely hope they reevaluate how they handle situations like this...

Now that I’ve taken 25 classes, I believe I can appropriately leave a sound review. First, the staff at this location is exceptional. Everyone is incredibly friendly and the place is always clean. Cycling can seem intimidating and difficult, but the instructors make it so much fun with their music, motivation, and themes. Even when I’ve found myself exhausted and tired in the beginning of class, I finish happy and shocked at how quickly the class had flown by.

I do want to specifically shout out Monica. I met her during the second class I attended. I was still very nervous about cycling but she was so warm and friendly. After meeting me for the first time, she has always gone out of her way to tell me hi and to check in. Monica is warm and welcoming to all riders, whether they are there to take her class or not. It’s clear that she’s passionate about her role as an instructor and it shows in her care of all members.

I would highly recommend this studio to anyone I know or don’t know in this area. I’m so glad I found them, and I look forward to...

I've been coming here for about a year, and I can't remember the last time I looked forward to and enjoyed working out so much. Everyone I've met there from the staff to the instructors to the members are so kind and welcoming. I want to shout out everyone but that would seriously just be me naming every single person that works there. The workouts are tough but adaptable. I love the way they celebrate victories with their members! Them being excited for you and proud of you is honestly really powerful and something that really motivates me to keep coming back and keep...