Royal Jewelers — Local services in Fargo

Extremely poor service and snooty attitude of floor personnel. Brought my watch in for a new battery. Salesperson talked me into a full service of the watch. Two weekis later I called to find out if the watch was ready. No, but "he'll call you about it tomorrow" I was told. No one called for another week. I then went in to retrieve the watch to take it elsewhere, and was told that it had been ready for three days. I asked why I hadn't been called to tell me it was ready. I was told that someone had called me about it, but no record on my cell phone that any such call had been made. I was charged $50.00. A week later I noticed that the watch was losing time rapidly and the second hand was stalling frequently. I took it back to Royal and suggested that they forgot to give me the new battery that I had requested. The clerk argued with me that that was unlikely. He suggested I leave it again to have it checked out. The watch repairman was right there but wouldn't look at it then. I asked when I could expect to hear from them about the watch and was told maybe next week. I grabbed my watch back and walked out, never to return. I immediately took it to a watch shop where they confirmed that the battery was shot, and I had a new battery installed in 10 minutes....

Kelsey helped my husband and I throughout our engagement to our wedding! She is amazing.

She was beyond helpful the second we walked in and started looking at engagement rings. She listened when I told her exactly what I wanted and didn't push me in any other direction. Unfortunately right after we looked was when COVID came into light. Therefore, when the ring was ordered it took a longer than usual to get it in. Kelsey constantly checked in with them and made sure we were getting what we wanted.

Fast forward a couple months later, we went back in to pick out a band for me. I already knew what I wanted so that process was easy for Kelsey. My husband on the other hand decided to wait last minute to order his and with her super powers, Kelsey still made it happen.

Thanks to Kelsey, my husband and I have beautiful platinum rings. I will forever recommend Royal Jewelers and will continue to work with Kelsey for any future purposes! Their customer service is above and beyond and Kelsey always makes sure I leave with my...

Customer service. In a competitive industry with online offerings impacting margins, there are only a few things left to differentiate a jeweler. I had not had occasion to frequent Royal Jewlers in the past, but I popped in today less than an hour to close in hopes of getting a pin replaced in a watch bracelet. My son had broken it and I hoped to wear it to a wedding, knowing that my timing would probably not work.

I was greeted kindly walking through the door and brought promptly back to Mr. Scott Dauner watch maker. I was politely informed he was in the middle of a job and I would need to leave my watch. I would have happily done so, but sadly needed to leave for the wedding this evening. Mr. Dauner interrupted his work and fixed a new pin in moments and I was on my way.

I know that isn’t always possible, but it meant a lot to me and I really appreciated it. I will be taking future business to Royal Jewlers and I suggest you...