Animas 10 - Allen Theatres — Local services in Farmington

So I went to the movies Friday at animas 10 around 3:20. The worker helping us was a manager Kristina once me and my partner got our tickets we also wanted to get a drink and a snack and when we went to ask her, no response. I look to see if she heard us or not and she was on her phone doing whatever she was doing. She didn’t help us with our drink and snacks until I made a comment saying “ I didn’t know workers can be on the phone while their in the middle of helping customers” only to find out she’s a manager. Every time I go to the movie never has there ever been an employee to be on their phone mid customer service. And for it to be a manager is even more ridiculous. I suggest training your manager Kristina better so that customers aren’t just standing there waiting for you to finish your business on your entertainment phone while customers are trying to get what they need for their movie. We don’t pay you do be on your phone. What bad...

WORST experience I’ve had. I rarely go to this theater because it’s constantly a bad experience. Today I decided to give them another chance, now I am indefenitly never going back to this location. If they have “internet” problems, then be smart and close the theater, OR give out refunds and make the moment right for your customers. They played us the wrong movie first of all, then they stop the movie and tell us they will give us “rain checks”. I wouldn’t have purchased my popcorn or drinks if there was never a movie to watch in the beginning. Being “cash only” should be easy to at least return a refund for those items. Really un-professional staff. The managers seemed scared and acted like they didn’t know how to act on this experience. Please take this experience as an example of how to control the situation better next time for your paying customers who are obviously unsatisfied with a...

Honestly, the only reason I even gave this many stars is because of the new chairs. The kids in the concession stand were super unprofessional, we had to stand and wait to even be acknowledged. At one point I had to use the restroom and it was gross, it was the last showing of the night so it was kind of understandable but instead of closing duties like cleaning the bathrooms, the teenagers that work here were standing on the counters trying to see how high they could stack cups. I had needed a refill on my drink but apparently they don't do them, ok no big deal, I asked if I could buy another one but I guess they were closed while the movies are still playing? Anyways, Allen I think you should make sure your staff is properly trained in...