
The website said they would be open till 6 p m. I called yesterday and they promised me they would be open till 6 p m. I drove twelve hours and left very early on my trip so that I could bowl. When I arrived at 4:15 pm they stated that they closed early today. No sympathy or concern was shown for the fact that I had already checked with them and been promised that it would be open they decided to close early. No sympathy or concern or apology was offered. Don't trust anything they say.
Here is what small businesses in smaller towns may not understand. There are tens of thousands of us who plan our travel to make sure we can bowl on our trips. I choose to stay in Farmington on July 4th (even though the town was 1 hour out of the way towards my final destination) because the bowling alley was open. I absolutely have to know that what a website says about hours is accurate and can be trusted. Those like me who travel and bowl need to be assured that websites are trustworthy and the time advertised can be counted on. I also call ahead and need to know that the information I receive from the person on the other end of the phone can be relied on. It is important for people like me (who travel and bowl) to know that they cannot rely at present on the public information about hours for the Bowlero in Farmington. This is a new experience for me as I have never had trouble with other Bowleros when I travel. Finally, it was quite distressing when I was pulling the handle to the locked door at 4:13pm to read a hand-written note saying the Bowling Alley was open until 5pm. So even the hand-written notes at this Alley cannot be trusted for accurate...
Read moreHorrible! The manager is a very unprofessional and rude person. He falsely accused myself and my nephew of being intoxicated. He claimed that my nephew urinated in the parking lot and was drinking in the parking lot. He said he caught it on camera. I asked to see the footage of what he saw on camera. He refused to show it. My nephew tried telling him it was water and told him he threw the empty water bottles in the trash. There was no reasoning with the guy and all he did was yell at us and cussed at us. I HIGHLY DO NOT RECOMMEND THIS PLACE. THE MANAGEMENT IS VERY UNPROFESSIONAL AND RUDE THAT MAKE FALSE ACCUSATIONS TO WHOMEVER THEY WISH SO THAT THEY CAN REFUSE THE RIGHT TO SERVE. What a sad way to run a business! He claimed and threatened to call law enforcement when we started raising our voice and arguing with him. We waited for 15-20 minutes for law enforcement to arrive and they never did while he continuously stood at the entrance yelling and cussing. I don’t drink and we just got done eating with my elderly parents a few minutes before we arrived at this establishment. I have lived in the area most of my life and do my business in the city of Farmington. I have heard about some of the ugliness of how some businesses can be toward people of color in particular Native Americans. It’s ugly how one person like this manager can make the city of Farmington an unpleasant place to do business and find a place to enjoy family fun! BTW I am not a drunk Navajo according to something he yelled at us in his fit of...
Read moreMy family and I (2 adult, 5 year old, 1 year old) wanted to spend a little family time together and decided to go bowling. My husband asked if we could get a guard rail up and they said that they couldn't do it if we already started a game. We barely started but okay no problem. But then our lane broke down and the boy at the front tried to get it to work but couldn't so he moved us to a different lane. Still couldn't get the guard rail up for our kids. I don't know what it was but every ball was a gutter ball and only went to the right side no matter how hard we tried and my husband is a good bowler and even all of his would end up in the gutter. None of use hit a single pin the whole 5 turns. We got irritated and decided to leave mid game and went to pay and for the 4 of us (2 adults, child, baby) cost us $45. A friend of ours said it shouldn't have cost us that much especially with the baby because when they go bowling it's $35 for up to 5 people a game. But we already left. Personally it's overpriced to just bowl and have problems with the lanes and railings on top of it being hot and stuffy in the building we were fighting over who stood under the fan. We just going to take our loss and move on but will know for next time. But seeimg from reviews it wasnt just us. It's sad that Farmington doesn't have any real family fun activities that won't cost an arm and leg or that is actually...
Read more