Mile High Ace Hardware & Garden — Local services in Federal Heights

As you can read below I did not have a good experience with this store that's why I gave it 1 start to begin with. I felt it necessary to give it five stars because the manager Justin felt so bad about my journey that he made everything right. He personally took care of my key He also gave me a wonderful gift certificate. This says a lot for that location not only the manager but the establishment. I would encourage anyone in the area to choose this Ace hardware over the others.. thank you Justin and Mile High Ace Hardware. By the way did I mention they have the most delicious popcorn.

I needed an extra ignition key for my 2015 Chevrolet City Express. It was $200 and I had to prepay. I was told it would take approximately 2 weeks. At the end of two weeks I called the key department they told me the order just went out that day, he said to give it another one or two weeks. After five weeks I called because I didn't hear anything and the person at the key counter put me on hold for about 20 minutes. He came back and told me he called the company and told me he would call me the following week and keep me. He refunded me 20%. I did not hear from him for two weeks. I called again and asked for the name of the district manager and the phone number and was told that the manager happened to be in that day his name was Justin. He took my number and said he would call me right back. Apparently the key was hanging back there for a week and nobody bothered to call me. The moral of the story is it took almost 2 months. When the young man that I had an appointment with to program the key showed me the key it had all the bells and whistles on it and I told them when I went in and paid for the key that Mikey was playing it didn't do anyting. I'm sure I got charged a lot more and what he told me was well that's all they have yet nobody mentioned that when I ordered the key. What a horrible experience. I could not make this stuff up so be your own judge if...

I’ve been shopping at this store since it opened. After what happened today, I will never set foot in there again.

Today, I came by to buy a small bolt for my wife’s bike. I parked directly in front of the main entrance. When I came out, the manager told me I couldn’t leave until the police arrived. Parked next to me was a very nice lady in a new, blue Honda with a dent in the door. The manager accused me of hitting her car and trying to leave the scene. He repeatedly called me a liar and was extremely rude. There were some WHITE paint scrapes on the front of my car that didn’t come close to lining up to her car (let alone the color mismatch). If I’d have hit her car I would have felt something, I would’ve heard something, there would be some real indicator of paint transfer or corresponding damage. AND I’m not some dirtbag that would have strolled in and done my shopping like nothing ever happened.

But Prince Charming wasn’t having it.

This all could’ve been easily resolved if they had camera footage of the parking area but he said the cameras were off to the sides. How do you not have a camera directly in front of your main door?

Regardless, the police officer that came did a thorough investigation, agreed there was no way I could have hit her car, and thanked me for my time and cooperation.

I’ve never been treated so rudely at a store in my life. It’s a shame because it’s very conveniently located to my house and I had been a...

In the past I would rated them five stars. Their associates on the sales floor are extremely helpful, and for the most part, very knowledgeable. Due to their Service Department, I now give them three stars at best. It took them six and a half weeks to sharpen and tune-up a chainsaw which I still haven't been able to get to start up. I've been coming to this location 15+ years having a positive shopping experience. In all fairness, this is the first time I've used the Service Department, and most likely the last time. UPDATE: Dave, the tech who serviced my chainsaw, called me and educated me on how the chock worked. I followed his instructions and it started right up after using the chock properly.. thank you Dave. I'll rate them a 4 now for how he addressed my concerns. But still 6.5 weeks to sharpen and tune up a chainsaw isn't acceptable. If the store manager doesn't have the authority to hire another service technician to help out then this issue should be elevated to the 'Powers-To-Be'. After all this, I'll still remain a loyal customer to...