Walgreens — Local services in Federal Heights

This Walgreens isn't getting another dime from me. If you need a prescription within 30 days, go to the Sprouts next door, the King Soopers across the street, or literally anywhere else. I'll be going to CVS here-on-in, because CVS almost always has my medication for me on time, regardless of the situation, and if they don't, it's usually not their fault. Even if it is their fault, they call and tell me they can't fill my medication, and I can get it on time from somewhere else, even from a different brand store. Take notes, Walgreens.

My list of grievances with this store in particular is numerous and many, and I'll list them chronologically.

First, they told me that my insurance was no longer covering me. After a long phone call with my insurance in their parking lot, in which I only talked to my insurance's machines, I was able to determine that I was in fact covered. I went back inside and they were able to figure out that it was one of my medications that wasn't completely covered. It was close to $1000. That's not Walgreens's fault. What's Walgreens's fault was that two separate agents told me that I wasn't covered by my insurance, both before and after I talked to my insurance, and that I had to argue with them to figure out what was really wrong.

Next issue: it took them a month to fill my routine prescription that I get from them every month. No reason as to why, no pointer as to where I can pick it up (the next nearest Walgreens is down the street. I could have easily and would have been willing to go there.) I got only one or two notices that the date it would be ready was pushed back. Instead, I had to go to the window to get that update. They did give me half a prescription, which I do appreciate. I understand pharmacies have problems. Supply chain issues are legitimately hard. But don't act like everything is fine with the customer until they go to pick up the goods. That's customer service 101. "Hey we don't have this" is all that they have to say.

The final straw is this. I have to constantly call them to make sure my refills are ready. Medication that I get every single month I have to make sure that they have and have ordered. I was in the middle of a move, and realized that I was out of medication on my last dose. I called them 5 days ago. They said "we're working with your doctor." That's it. That's all they said. Nothing more. Customer experience is partially about managing the customer. Tell me what to do. Tell me to call my doctor. Tell me you can't do it. That's what CVS does.

Tell me I need to take action. Don't tell me everything is fine when it's not. Be a little...

This pharmacy has such a poor customer service, with technicians who simply do not care. Our after-hour physician called this location for a medication, since it was later in the evening, and they accepted the prescription. When we arrived there after the physician's office, we waited another 20 minutes sitting there, and only then, we were told that they were missing the main ingredient of the ear infection antibiotics that we needed. It was already late to transfer the prescription to another pharmacy (such as King Soopers or Safeway.). They told us to go to another Walgreens pharmacy, in Arvada, about 25 min away, and we drove there, since we really needed the ear infection antibiotic, but the second Walgreens told us that they were just closing when we drove there (even though they had received our prescription about 30 minutes earlier and they knew we were going to pick it up). Just a total waste of time and still in pain, without meds!!!

We have had other problems with this particular pharmacy, I mean serious problems with this Walgreens location (on 104th & Federal). Again, it comes down to the technicians and the manager not caring for their customers. They always, yes, every single time, processed our insurances wrong, even though we told them to use the primary insurance first and the second insurance second. We literally had to fight with the personnel there, trying to tell them how to process the insurances right.

Otherwise, they would charge us a lot and tell us that our insurances didn't work!!! Complaining to the manager does not help either. Actually he is as bad and as rude as the rest of his technicians. They benefit that they are located in a residential area, and have a convenient location for the people who live here, especially the elderly, who do not, or cannot drive far to pick...

I purchased 2 items online for pickup in the store. Inventory was off. Walgreens did not have the items available so my order was canceled. However, a hold was initially placed on my credit card for the total of the purchase. That hold should have dropped off immediately after the order was canceled. However, it is day 4 following the cancellation and Walgreens is still holding my money. Sadly, I made the mistake of ordering the same items from another location. The inventory was off at that store as well so that order was canceled as well and that money is still being held as well. I purchased and returned an item at King Soopers recently and the refund was back on my card a day later. I called and left a message for someone at the Walgreens district office and have yet to hear from her. Because I still had to purchase the items at another store, I am now $100 outside of my extremely strict budget. That means, that until the hold is released, I don’t have the money to pay an extremely important bill and now I am past the point where I can mail it. This means an hour round trip drive to drop off the bill. There won’t be time to mail it. It is a waste of my precious little personal time—I work 2 jobs—and a waste of my money on expensive gasoline. If my money is held for much longer, that means I’ll have to pay late fees for the bill as well. There should be laws that allow for no more than a 2 day turn around on returns and holds. I wouldn’t be able to walk out of a store with an item and say, ‘I’ll pay for the item when I feel like it.’ So why is a company allowed to hold my money indefinitely when they’ve failed to provide me with something in exchange? The combination of corporate fallibility alongside ridiculously customer unfriendly policies is too large of a burden for the consumer to...