Batteries Plus — Local services in Westminster

Updated... I had a bad experience with with the store manager at this location, Bill Bucher (possibly William Bucher).

When I walked in the store manager asked for my name. I gave him my last name and he produced my first name. I explained why I was there - because I had just replaced my phone screen there and with minor water exposure it stopped functioning. I explained how this was extra important to me because I had just returned from an awesome vacation in Alaska and a lot of my vacation photos were on the phone. He said that he can't confirm that any phone work was done at this location and that unless I could produce a receipt that he couldn't help me. I mentioned that I also go by my middle name in case that would help. This is where I would have expected a happy/excited comment like "Ah, got it!", but instead Bill took the opportunity to say "well how am I supposed to find the order if you don’t give me the right name?" It's extra ironic in this case because this gentleman later stated his name to me as William while the name on his shirt was Bill. After having the tech look without success in repairing it, Bill denied any responsibility for it and seemed to want to argue about how waterproof an iPhone 7 is. I offered to end the debate by simply using the computer on the desk to look it up, but he declined. After getting nowhere with him, not even a "ah man, so sorry about the loss of your photos", I asked for the contact information for the district level manager. Upon giving me the contact info I was left with a "Here ya go. Go ahead and contact him. I've already contacted him and he agrees that there is nothing for us to do." The good news is that the district level manager was MUCH easier to work with and far more understanding. He took the time hear the situation and was reasonable in negotiating how to make the situation right. Customer service is such a huge part of retail operations and I am glad the the district level manager believes that too. I'm not the one to believe that the customer is always right, but I do think the tactic of making the customer always wrong falls short of my...

If I could leave a zero stars I would. I am not one to leave bad reviews but you asked so here goes......

It took approximately 5 phone calls to get things rolling. I was told to come in Saturday for the repair. Originally I said I had an S20 but in the last call with the manager we corrected it to S22 Plus. I went in, to drop off phone they said they had the part but again it was S20. They said it was on order and would be in Tuesday. We'll I had made the trip so I asked if they had the parts for my other phone and they did. So I left it, went and ran a few errands and came back 2.5 hours later. All seemed good, I paid and left to finish my errands. I got about 45 minutes away and needed to use my phone. It didn't work. A few quick checks, no SIM card or SD card in phone. I grabbed my other phone and called them. Phone rang and rang and went to voice mail. I called back, and was put on hold. I started driving there so they could fix. 45 minutes away, drove all the way there still on hold. I walked in the door and the 3 employees were standing around, 2 were on their personal phones. The 3rd looked are the phone when I said I had been on hold for a very long time. He was the only one to apologize the other 2 did not and only one of them actually acknowledged me and took my phone in the back. So over 5 hours of my day was spent waiting on or traveling to get phone repaired. And unfortunately I need to go back for my original repair I had intended on getting repaired that day.....

Update:

I received a call on Thursday saying my parts were in, I set an appt for 11am Sat. I dropped off my phone at 645pm Fri. Things it might be done earlier. No call so I went in at a little after 1pm. It was not even started. They couldn't even find the parts. Still waiting. Their check in process sucks, they didn't even know it was there for repair. Manager offered to refund last purchase but was unable to do so back on the card. Waiting for a check. Doing I guess the only thing he can after such a customer service...

Called Batteries Plus on Westminster to ask if they carried a Panasonic CR2354 battery. Yes he replies, I have 3 in stock. I'll be there in 30 mins I say. Get there, alas, they have "the same battery" assures the manager, their generic Nuon brand, CR2354. I buy the battery and a couple days later install it in my Polar heart monitor, doesn't seem to fit quite right but I screw the case back together assuming its the correct battery,,, alas, the battery really does NOT fit correctly and shatters the LCD. I then compare the old battery to the Batteries Plus Nuon brand, and even though the id numbers are exact, the 2 batteries are shaped different. The Batteries Plus brand is not crowned properly and does not sit down in the battery pocket the way the real one does, thus a destroyed $130 Polar heart monitor. I go back to the store today and query him again about their generic brand being "the same battery" and he assures me it is and he goes to get me one. I show him his battery and the Panasonic CR2354 and ask him why they're so different in shape then? He had no answer then, or when I asked him who I needed to talk to to get reimbursed for my destroyed Polar heart monitor which I'm also showing him. His assistant promptly reimbursed me the price of their generic battery and took it away. The manager still had no response for me so rather than get any more pissed off at him, I had to leave. What a freaking ripoff,,, he knew exactly that their generic brand doesn't fit properly yet he sold me "the same battery" anyway. Would've been MUCH cheaper to actually buy the "REAL" batteries on eBay or Amazon than to buy the Batteries Plus knockoffs that don't...