Purple Dove Resale Center — Local services in Fernandina Beach

There’s another Purple Dove location in Callahan. Same place, different location. I just went to the to the one in Callahan and after being talked to in a tone as if I was bothering her, I put my stuff back on the shelf and walked out. It’s a shame that people have to talk to others the way they do when their profession is supposed to be helping others/customer service. I simply asked if I could set something on her counter and she pointed to a basket and said there’s baskets you can use thanks and the tone of voice was completely out of line…it was obvious that question annoyed her and she would’ve rather me use a basket than to use the little space on her desk. Maybe she thought because she said thanks it made her attitude acceptable. Little does she know I have chronic nerve pain and damage and both my hands have lost motor skills and shake uncontrollably. I couldn’t hold the wall decor around the store, let alone a basket carrying the wall decor inside of it. Let this be a reminder that you never know what someone’s dealing with, so be kind always. I was kind in return and said ok thanks and walked out after putting the stuff back on the shelf. I love the purpose of this place and what they do, esp being a DV survivor myself. But, I feel it’s very necessary to leave an honest review to let others know the poor customer service experience I had. I hope she was just having a bad day and doesn’t treat customers like this...

This thrift store used to have neat stuff... They used to sell furniture and then began overcharging for it. So people won't buy furniture there because whoever set the prices google for selling a piece of furniture and based sale prices on what they found through online pricing. So no surprise their profit margin tanked. Instead of still selling furniture at reasonable prices, they decided to stop picking up donations and selling furniture. Ergo, their donations dropped and they don't get a variety of new donations to stock. It has really gone down as a thrift to be on thrift shopping...

I love this place because it is so much fun to shop here. I always find something interesting and different. The shoes and clothing are always organized by size and type which makes it easier to find what you like. The furniture and household items are a higher quality than most of the resale shops, everything is plainly marked, and the people are...