Wright Implement — Local services in Florence

Stopped at store to get a part. Part not in stock. Asked if the part, a very small seal that weighed nothing, could be shipped to me. Reply was yes but at cost of $42.50 plus cost of the part.

I asked if this policy was specific to this dealership as Bud Herbert dealership in Cincinnati had never charged such a high fee. I almost fell on the floor when the parts person replied, “you know. We really are not in the shipping business”.

Evidently, not in the customer service business either. So, instead I ordered my part online with a different business avoiding another hour round trip. I will do my best to never give this dealership any of my money. I recommend you...

My family has done business with Gardnersville location for as long as I can remember. I have an old 820 that needed major attention before hay season. The tractor was picked up for service in April and not returned until August, essentially missing the most crucial point of yearly use. The tractor was in-shop for 6 weeks before it was ever looked at. I had to routinely call about the progress of the repair. Constant rounds of phone tag with people who knew anything or nothing of the current status of the repair. The repair list continually grew as did the cost. This was not a...

The man at the parts area needs some customer service training. As a business owner of a Landscape Company I am constantly buying things. It seemed to be an inconvenience to the person that the model number of the chainsaw was not provided to him. However I knew exactly what I needed. Somehow that made his job more difficult. I was also looking to purchase a chainsaw but after this person’s attitude I decided to take my business elsewhere. Will...