Hot Head Burritos — Restaurant in Kentucky

Ok so me and my 9yr old son decided to go here based on a recommendation from a friend. We both love burritos an a quick way to go through a line to grab a meal is usually always a nice option. The food, Not too bad based on the cost an ambience of the atmosphere. This type of place is built on the cheaper side an we had an idea of that going in. Nonetheless the food was good, not Great but good. Some of the items/ingredients used could’ve been at least warm. For instance the beans where totally COLD, So was the corn an a few other things that could, and very well should have been hot where served cold. As a matter of fact the only thing warm on my burrito was their Barbacoa. Which let me tell ya, it was pretty good, probably the best thing I tasted. We also got a large container of their Queso cheese dip for the chips that come with a meal. It was a bit on the bland side but what can you really expect for this price point. To be honest, it made the burrito full of mostly cold ingredients bearable adding some very much needed warmth with each bite. Now for the not so good part. As I ordered I asked for the daily special 2 burritos for $12. my son decided that he wanted tacos which he said were delicious. I wanted to take the other burrito home to my wife for later. The gentleman who made my food was Nice and cordial, not much for smiling but it is what it is. He puts together my food as we go down the line with no issue at all and even anticipates and offers to make my 2nd burrito when we get ready to leave after he figured out that we’d be dining in. I said thank you so much that would be wonderful an he asked if I would like any Queso or guacamole on my 2nd Burrito so he could add it to the ticket so I wouldn’t have to run my card a 2nd time. At the last second as he is about to put everything in to the register his manager steps in an does it as if he too incompetent to do it for himself. So he then has to rattle off what all he made to be in a rapid succession seeing as though she’s basically trying to hurry him along. He tells her everything and even adds the caveat about the burrito being made when we get done along with the fact that I won’t be getting Queso on the 2nd burrito. She rings me up for $26 and all seems well. We sit down finish our food then I go up to have the 2nd burrito made so we can leave. The other guy had left or was on a break so the manager was going to have to do it apparently. As she washes her hands I tell her the 1st few items I’m going with an when she makes it to the Queso she says, I can but I’ll have to charge you for it. I remembered the guy had added it so I bring my receipt back up with me when I got it but that didn’t matter to her. no matter what it said or what she stood right there an witnessed her employee saying, I was gonna have to pay for the queso that I already had paid for. I could see and not to mention Feel that the woman was going to make an issue of it so I didn’t persist, I simply went on down the line after being bombarded by her sneers and snotty attitude an got the only thing that was going to be given without causing a fuss or possibly a scene. So in conclusion, if you are here in Florence on 280 Mt. Zion Rd and want a nice thrashing along with or after your meal, pop on into Hot Heads Burritos. You won’t...

This is normally a nice place. However in these trying times the owner has decided to stop honoring the hot heads rewards by claiming there cards dont work and they have to pay as not to give away any free food. The owner does not want to buy a scanner so your card in the app can be scanned as another way not to honor free rewards earned. Even showing your account and emails showing your free rewards owner will not honor claiming his register will not account for rewards. When u question he asked u to pay or get out so other customers don't hear their rewards will not be honored. I have used my rewards card on each visit but somehow my receipt shows zero rewards earned. So yet another way this owner is scamming good hard working people...show your support for working honest people and stop eating at this location....I feel sorry for the employees caught up in this..having to be the ones to face these people while the owner sits back knowing what...

Extremely overpriced and overrated. The person that helped me had absolutely zero personality. The other two people behind the counter were really nice and helpful. The menu board is misleading and that it does not tell you what costs extra to put on the burritos. They'll ask you if you wanted everything and then when you get to the end you have anywhere from 1 to $3 or more worth of add-ons. Several others in the restaurant were complaining about their prices as well. The restaurant itself looked like it had not been swept or vacuumed in about three days at least. The bathroom was messy. Lastly, they also put very very small amounts of meat on the burrito, so little that I could not taste it or see it mixed with all of the rice beans...