fab’rik Columbia — Local services in Forest Acres

Update 8/17: The owner of the store reached out with her personal cell phone number. We talked at length about the incident today and she was sincerely apologetic. I declined any special treatment, as that is not what I'm looking for or intended to receive with my review. I increased the 1 star to a 5 star based on the quick response and the concern about my experience. After speaking with her, I will give this place another chance.

Original post: I’ve never felt so unwelcomed while shopping for clothes. I walked in WANTING to spend a few hundred dollars because I needed a cute last minute outfit for a bbq. One girl said, “hello” and literally she was the only one. A lady employee crouched on the ground to find something for another customer next to me, blocking me from moving forward and didn’t say anything. Nothing. No apology, no offer to help, nothing. It was an awkward silence while I waited for her to finish. The girl who said hello, asked to start a dressing room for me, but never came back to me to tell me where the room was. I figured it out by the dress hanging on the door. I needed another size in a dress I was interested in, but no offered to help. Not while i was in the room, and not even when I got out of the room. I figured I would just get it myself. They had maybe two other customers in the store at this time. As I was walking towards the rack to look for the correct size, I saw an employee about 2 feet from the rack I was walking towards. She looked at me with no smile and walked away. Didn’t say anything at all. While shopping around, they offered another customer drinks, but didn’t even acknowledge me. I wanted to give them the benefit of the doubt, but that was absurd. I spent about 20 minutes in that store and walked all the way around and had items in my hands to buy, but I left them. I don’t like saying that people are discriminative, but I am hoping that my race didn’t have anything to do with this situation. This was my first and last time in that store. It’s unfortunate because we live right down the street. Also, unfortunate for them because I’m about to meet roughly 40 army wives or service women who all just moved to the area...

I've been shopping here for several years, the quality of the clothing always meets my expectations. Recently, I had an issue with a shirt hem. When I brought it in to return it, the store offered to have it fixed at no cost. Unfortunately, another problem arose with the shirt. The employees and owner were completely understanding and refunded my money. It is nice to be able to go to a shop where the owners and employees want to ensure quality control. I believe Mia and Becky were the names of the associates who went above and beyond in the...

Absolutely some of the worst customer service I’ve ever experienced. My friend and I went in and not one of the 3 associates said anything to either of us for 10 minutes. Finally someone walked up to open a dressing room (my friends arms were full) and say hello, but never came back to check on us at all. The store was completely empty and they basically ignored us about 90% of the time. The clothes are cute though, a little pricey, but would’ve been worth it if the customer service didn’t actually SUCK. I...