Rocky's Ace Hardware — Local services in Forks Township

BEST STIHL MECHANIC AROUND is employed by ROCKY'S ACE HARDWARE in Easton PA. I drove an Hour and a half to deal specifically with Kyle Winter STIHL MASTER TECH. My STIHL MS 361 is 17 years old and in great shape but required some preventative maintenance. Kyle is a Stihl Trained Master Tech who has a vast Knowledge of the STIHL Line. He provided me with literature and guided me to a STIHL MS 261 to complement my MS361, my concern were 2 different chains and bars. Kyle had the knowledge and was able to regear the Saw for a 3/8" Chains. Now both saws have interchangeable Chains and Bars and I only need one set of files between my STIHL MS361 and MS261. He also went thru my MS361, changed the Spark Plug, Air Filter, regeared the Saw, Larger Oil Pump, Hoses, Gas and Oil filters, Small Modification on the Exhaust, new pull rope and added a set of larger dog spikes on both sides of the saws. I was not looking for Performance, but durability which Kyle Winter understood and STIHL always provided. I have processed over 100 cords of wood since owning my STIHL MS361 and the saw never had any real maintenance, I clean it, sharpen it etc. but never to this extent and it was time. The saw runs Great. The MS261 I purchased from Rocky's Ace Hardware was also advised by Kyle WInter after talking he knew what I was looking for in a Saw that had the same performance, durability and reliability as my STIHL MS361. Kyle knew the MS261 would be the perfect Saw that fit my needs.

If this transaction wasn't enough I completed a Survey about my experience with the STIHL Dealer at Rocky's Ace Hardware so I filled it out. 8 Hours later the Owner of Rocky's calls me up to discuss further my experience with Kyle and Rocky's. Top Notch Family Establishment.

Kyle Winter def gets my vote for Best Stihl Master Tech in the Northeast if not the Country and Rocky's Ace Hardware an Awesome Family Owned Business. Your dedication is...

If I could leave 0 stars I would! I am saddened to be a member at this point. I ordered a patio set over a week ago. The girl told me it would be in no later than Friday and they would call with any updates or when its delivered. Its now Saturday.. no call, no email and not a care in the world. I called the store to find out whats going on and if it was in yet due to the fact i havent heard a thing from them. I dropped a decent chunk of change to just be forgotten about. I find out when I called that there was a NOTE left saying that the warehouse ran out of them when the girl told me there was 2 left and they would have no problem getting them. YOU SHOULD OF CALLED ! Iet your CUSTOMER know I for one get that things happen. But not when its taken this far!! Regardless NO CALL. NOT A CARE IN THE WORLD. They werent going to call either they swept me under the rug and decided 'hey we got the money WHO CARES' the manager Michelle has no idea when they will be back in stock. When i asked to have my money back she put me on hold and gave me back to a gentlemen on the phone who answered orginally (who was the ONLY one very nice from the very beginning of ordering the set) She didnt care either not a 'Im so sorry this happened.. let me get to the bottom of this. HOW CAN I MAKE THIS RIGHT?' NOTHING. I am now out of a patio set and im out of my money to get a new one for at least another week due to the GREAT SERVICE I received. Absolutely ridiculous. Maybe you should train your employees better Michelle. And ACE maybe you should train your Mangers better. Because they all have no customer servuce skills whatsoever. I'll be happy to take my money elsewhere where I'm treated...

Rocky’s Ace Hardware in Forks Township is one of the best local hardware stores around! The parking lot and store are always spotless, which really sets the tone before you even walk in. The team is always friendly, outgoing, and more than willing to help you track down exactly what you need.

A special shout out to Maegge, who went above and beyond on our most recent visit. Not only helping us locate a product quickly, but also recommending a helpful add-on we didn’t even know we needed. Her warm smile at checkout was the perfect addition to our shopping experience.

Whether you’re tackling a home improvement project, working on something for school, or grabbing supplies for a work gig, we highly recommend stopping by Rocky’s Ace Hardware Forks Township. It’s a great example of what community-oriented service...