Verizon — Local services in Forks Township

We have been Verizon customers for almost 4 years. This location was our go to since we know of it's existence. Employees were always helpful, respectful and kind to us. Well not anymore I guess. Yesterday my husband and I went to this store to inquire about upgrade. Whatever they felt like we did while we’re in the store gave them the permission to disrespect us, humiliate us, charged at us like she was about to be physical (the manager) and put words in our months that we never spoke of, while stating proudly about how “mean” he (he called himself assistant manager) was to us and that his colleague the manager will be even meaner. They kicked us out of the store and called the police on us like we were criminal because I was “yelling” (nope just standing up for myself and my husband) after being treated like animals. You don’t expect to go to a place like this for people to be “mean” to you. This experience changed me and my husband. We were glad we didn’t have any of our kids with us. The bottom line is that if you look like me (black from Africa with an accent and Muslim) and my husband (big black African American man), please stay away from this location. This is mine and my husband’s experience and we’re...

From the moment we walked in, Zach and Gianni were absolute pros. Friendly, knowledgeable, patient..they made what could’ve been a stressful visit feel easy and actually enjoyable. They really listened to what I needed, explained everything clearly (without the usual upselling), and made sure I left with exactly the right setup.

Zach was super thorough and professional, walking me through every step and making the whole process feel smooth. Gianni was just as awesome!! Quick, sharp, and really personable. They worked together seamlessly and made me feel like I was in great hands the whole time.

They didn’t just meet expectations, they went above and beyond. Verizon management: if you see this, Zach and Gianni are the kind of employees who make people want to stick with your company. Promote them, reward them, do whatever you can to keep them.

I’ll definitely be recommending this store—and especially these two—to everyone I know. Thanks again,...

What a tremendous store. Amazing customer service. I went into the store to make a phone line for my daughter's watch. First i worked with Amanda but i wasnt able to finish with her because i was on a time crunch. But she gave me all the relevant information i needed so that i would know what to ask when i went in next. I went in later that week at 7:00 and worked with Jarrod. He was amazing. So thorough and helpful. He let me know about what verizon credits i had and helped me save A TON of money. I had to update my phone too which took close to 90 minutes. He ended up staying after closing time to make sure I had my phone. Really awesome. Then I had to return because I was having an issue with the watch receiving calls. I worked with Amanda again and the problem was fixed in five minutes. She also taught me how to fix my issue if something similar happened in the future. Seriously come here for a great experience and really kind and...