Walgreens — Local services in Fort Atkinson

This pharmacy is an absolute joke. Nothing is ever easy there. I’ve loudly heard techs shaming people for their prescriptions and wondering why they were there to refill their prescription already— one customer clearly stated she needed two for sleep and went through her prescription for one per night and her doc called in a new one. I should be aware of NONE of this. None of this is my business. I was humiliated for the customer. This treatment was embarrassing and likely illegal.

Personally it’s a nightmare every time I try to get a prescription here because they can’t update insurance easily it seems. I rarely go here but have needed to when Walmart (excellent pharmacy btw) is out of something and EVERY TIME I do it’s an annoying waiting game and every time they make me feel like I am an issue and a major inconvenience. They’re rude, unprofessional, condescending, and generally unpleasant. This is not an overworked, unappreciated Covid issue— they’ve been this way long before all of that.

Fast forward to today! They offer free at home covid tests for kids with CLTS, Katie Beckett, forward health. It’s been shared via county websites, social media….they say go through the drive through, pick up your tests. Well, of course, Fort doesn’t know how to manage this in a simply and painless fashion. They had no idea how this works and it became a half hour long wait of them figuring it out, getting information. And now, my husband has to go back because it will be at least an hour to get them together. What is wrong with this place? Why are they consistently...

Customer service sucks at this location in the pharmacy. I’ve had multiple issues, since I moved to this area and it’s the closest one to me now, that I’ve never had or experienced at other locations. I’ve been told to leave and come back a few hours later for meds when me and/or my kid have both been sick or needing medication after surgery even after waiting a couple hours to go pick them up rather than them just getting my order done quickly while I’m waiting in the drive through. The last time that happened I ended up just driving around then parked and walked in with my sick kid that I needed to get home as it was almost 9pm and get to bed because he was sick and needed the medicine. I’ve also witnessed them turn other people there away waiting for medications when they’re sick and literally told them they needed to just come back.. and tonight I witnessed that again and then I had to wait 5 minutes for the pharmacist to ask me if I had any questions when I told the tech I didn’t have questions even though it was a new prescription I discussed with my doctor any questions I did have. Like I’m sorry, if I’m sick and my doctor tells me to go to the pharmacy to get my medications, I’m going to the pharmacy to wait there to get my meds before I go home just to go back out again to come pick up my medications and make a second trip to...

You need to keep your eyes open after holidays, seasons and other events because they usually will have a clearance sale and you can get some very good deals on products. My wife and I noticed one thing this weekend. She had purchased some gum items that were on clearance. Just by coincidence I looked on the back of the package. I noticed a couple of the packs had expired 3 months earlier but was mixed in with products that didn't expire for a couple of weeks yet. This was the Walgreens in Fort Atkinson. We stopped at the Harvard Walgreens on our way home and she found some more on clearance but they were fine. My wife and I are regular customers of Walgreens in the Crystal lake, Illinois area but have not ever seen that before. We would of never thought of checking expiration dates on products like that. We diffinetly check expiration dates on fresh and frozen food products before purchasing it. The next day my wife stopped at the one at Rt.14 and Virginia rd. in Crystal lake and there was M&Ms with nuts on 90% clearance sale and found 3 packs that were expired by over a month she bought it to I believe the managers attention. I went in the following day and they were still in the clearance section. I guess this is whats called...