Zales — Local services in Fort Collins

I recently had the pleasure of working with Beth at Zales, and I cannot speak highly enough about the outstanding service she provided. From our very first interaction, Beth demonstrated a level of professionalism, expertise, and genuine care that made what could have been an overwhelming process feel smooth, enjoyable, and truly memorable.

Beth walked me through every aspect of designing the perfect engagement ring—from selecting the ideal setting and diamond cut to understanding the differences in clarity, color, and carat. She patiently answered every question I had and took the time to show me a variety of styles to help me feel confident in my choices. Her knowledge of both the technical and aesthetic elements of jewelry design is remarkable, and I never once felt rushed or pressured.

What stood out most was Beth’s attention to detail and commitment to making this experience personal and meaningful. She made sure I was well-informed about the protection plan and how to care for the ring long-term, ensuring that my investment would be protected and preserved for years to come.

Thanks to Beth, I walked away with a ring that exceeded my expectations in every way—and a level of customer service that is increasingly rare to find. She turned what could have been a transactional experience into something heartfelt and memorable. If you are looking for someone who is not only highly skilled but also genuinely passionate about helping people celebrate life’s most important moments, I highly recommend asking for Beth at Zales.

Thank you so...

I had horrible customer service when picking up my wedding ring today. Ordering my ring has been a hassle from the beginning. This all started when my custom ring, ordered from inside their store, did not match up to my engagement ring I also bought custom from their store. I went into the store to show them the mistake they made. The male salesman that helped us couldn't even show proof there was a purchase made for my ring when looking into the sales system at Zales. My husband then had to look through all our emails to provide him with all of the documentation which took forever but proved we weren't trying to return a ring we didnt order there. This made me feel like he thought I was lying or trying to scam their store. Towards the end I reminded the salesman we needed a warranty on the new ring we were picking up and he said we never purchased one which was a lie! I paid the 289. For a warranty just to leave that store and be done with his rude, unprofessional attitude. They are a very unorganized store at that location and I will never go back to that specific store ever again. I left the store with 2 rings and paid for 3 warrantys. What a joke! but since they didnt have evidance of any ring in the first place I didnt have much of a choice. I am so dissapointed. The only reason I gave them 2 stars is because their jewelry is pretty. I rarely write reviews but this is something that was really unfair....

I recently had the pleasure of working with Alex and Desirae at Zale's while purchasing a watch, and I can't recommend them enough. From the moment I walked in, both Alex and Desirae made me feel welcomed and supported throughout the entire buying process.

Alex was incredibly knowledgeable and helped me navigate through the different styles and features, ensuring I found the perfect watch for my needs. They were patient and thorough, answering all my questions and offering expert advice without being pushy. I truly appreciated how Alex took the time to explain the details of each option, helping me make an informed decision.

Desirae was just as wonderful, offering a friendly and professional demeanor. She was attentive and made sure I was comfortable with my choice. Her excellent customer service skills and attention to detail made the experience even more enjoyable.

Together, Alex and Desirae went above and beyond to ensure I had a seamless and positive experience. Their teamwork and dedication to customer satisfaction made buying a watch at Zale's a truly memorable experience. I highly recommend them both for anyone looking for top-notch service...