Nordstrom Rack — Local services in Fort Collins

I went their with my family looking for shoes for someone’s birthday. One of my favorite places to go. We find what we’re looking for, happy about the price, download the app to get the $5 off. We get up to the register and we tell the gentleman, Mustafa A that we downloaded the app. He never asked for a phone number like your suppose too. As a past employee I know how the procedure works. As we get to the total we noticed he didn’t take it of. We asked him about it politely he confirmed he did take it off . We looked over the receipt again and saw he didn’t and asked again. He assured us once again that he gave us the $5 off. We were a little upset about the service considering we already went to 6 different stores looking for shoes. As we were heading to check out the store manager Lauren Atkins ran to the sales counter after trying to watch us for “stealing” like any past employee that tries to shop there. The family member I was with never gave a phone number to the cashier (not that he even asked) and somehow he already had my information pulled up. I never bought anything today just along for the shopping and they were able to have my information right away. I’m sorry my family member spent over $100 on one item. Ended up returning because we didn’t get the $5 off and they left the alarm...

Today I went into this location of the rack, because I was looking for new athletic clothes for spring and shoes. The lack of options for XXL is bordering on discriminatory practice and was exponentially disproportionate to the other men’s sizes. Literally 2 styles or colors on every rack in the men’s section- I’ve shopped the Rack for years and have had better experiences at other locations. Since moving to Fort Collins, I’ve noticed this store has different/higher price points than its Boulder or Denver locations, and less selection or brand name variety in clothes, shoes, and home sections. I prefer shopping in person because so I can determine if something will work for me before buying... I did find a new bag but it was missing the strap and marked at full price and when I asked the cashier if there was another bag in a different color or would discount the bag, I got a polite “you can check”- I get that the cashier isn’t there to offer shopping assistance. On that note, no one greeted me when I walked in, no one was available in the men’s or shoe sections, and as I went to explore the bag section I became so annoyed that I left- since the pandemic this store has left me opting to shop at other locations...

CUSTOMERS - PLEASE NOTE THE NORDSTROM RETURN POLICY. Purchased a full-price item (candle). Returned the item, six days later, with a receipt, in an unused and completely unaltered condition. Was told by the clerk that it is the policy of Nordstrom to NOT return a candle, but "as a one-time "favor" would give me a return, and that normally, items such as beauty products and candles, among a myriad number of other items, are not returnable.

Customers of this store, please be advised, that it is not Nordstrom's policy to grant "favors" to customers. The return policy is OR is not the policy. After speaking with Nordstrom Customer Service, I was told candles are returnable, no "favor" is involved.

In conclusion; 1) keep your receipt 2) ask, at the time of purchase what the return policy is 3) be completely aware that Nordstrom's return policy is not printed on their receipts, not posted at the store, or fully outlined online. Make your choices accordingly.

Foothills Rack Manager, I encourage you to weigh in on this post on this post and spell out the return policy...