JCPenney — Local services in Fort Gratiot Charter Township

Not Happy.

So the shopping experience and store selections, itself, is wonderful. Great in store sales. The staff were even quite friendly. Hence why I'm giving the store more than 1 star.

Now for the deal breaker.

My cashier was so distracted checking out my order because I had an item that wasn't in the computer system yet, and she was setting up a credit account for me simultaneously. Bagging happens behind the counter during this time. Long story short, gave me only 1 of my 2 bags. I did not realize this until I returned home.

So, when I realize the cashier mistakenly did not give me one of my bags, I promptly called the store to advise. I was eventually forwarded to a manager to discuss. I was told "there is nothing they can do" after they "checked behind each of the counters". It took a bit of questioning for the manager to eventually say she can have the "Loss prevention" cameras reviewed (but never did bother asking details re: time of check out, so I'm less than confident that she actually will follow up).

If I took the bag from the store with me and misplaced it, well, the loss is on me. I left the cash register having paid for merchandise that was not given to me, but am led to believe it's my loss.

Very poor customer service. JC Penny, I WILL NOT be a...

JCPenney like all mall stores is under immense pressure from online retailers. This store is trying to do upgrades and other improvements to make their stores more appealing to consumers. Only time will tell if these investments will actually pay off.

One thing that would be nice is if they would invest in making their checkout process more efficient and faster overall. Stop telling me about my fake saving. Put it on the top of the receipt. Find ways to lower the number of coupons that force people to search their phones. Find a way to speed up the time it takes to remove security tags. Improve the speed of your technology. Reinvent the hangar to make it easier to remove and make it faster to fold garments.

I go to JCPenney when I need dress clothes or have to find sizes for my growing family. I already avoid the competition because of their long lines. JCP is close to losing my business as well because of their long lines.

The dressing rooms in this store could also use updating.

The staff was courteous and helpful but they were few and hard to find. A reasonably decent shopping experience given the decline...

So I typically don't have a problem at this location but today the woman I was dealing with pissed me off so bad im actually writing a review (which I never do). I had ordered 2 coats online to decide which one i liked better and instead of returning it via mail I just took it to the store. Coat still had all tags and I had my receipt and jcp card it was bought with, BUT I did not have the bag it came in. This woman was so annoyed that I didn't have that bag, was very rude and made me feel like a total inconvenience. I explained I had returned things before without that bag (specifically a pair of slippers) and she just continued with this snarkey attitude saying "well it's been that way for 30 years". First of all when I got home I checked the online return policy and NOWHERE does it say anything about a stupid bag and second of all online ordering wasnt even a thing 30 years ago! She did finally refund me but if I see her at desk I will definitely be finding someone...