The Home Depot — Local services in Fort Lauderdale

Fake 5 star reviews! To hide the fact that this home depot is a terrible place! Lets start with parking where they have a tiny parking garage for contractors with all their big trucks to try to fit into. And of course, in florida, the law is that if you immigrate from anotger country here and buy a big truck you can park it anywhere you want. After spending 30 minutes trying to carefully squeeze around randomly parked trucks on the first floor of the garage you will have no choice but to park on the roof where the temperature is always at a nice 108°. After you park your car you may notice some questionable looking characters hanging out around the garage, these people are local homeless criminals who watch to see when you go inside the store so they check your car out to see if its locked or if there is anything valuable inside to break a window for. In fort lauderdale if you get robbed and its recorded on surveillance video and the same suspects is still at the same location doing the same thing the police will do NOTHING about it. They will tell you to lock your car, dont leave anything valuable inside , park in a public place and dont go out after sundown. great now we found a parking spot the car is locked and there is nothing worth breaking the window for in the car so these people will first ask you for money as you are walking from your car, if you ignore them or dont give them money and they see you have a newer car or clean clothes on, they will become upset and very likely to scratch your car up while you go inside to shop! Again, dont expect the police to do anything about that, they will advise you to file an insurance claim. Great, you found a spot, got panhandled, your car was possibly burglarized or vandalized and you have not even made it inside the store yet! It gets better... you will need to now go downstairs to.... look for a shopping cart! This home depot puts all the shopping carts on one side of their huge campus, but they are also quite hidden from plain view as they are all wedged into a narrow corridor meaning... that you will likely spend the next 30 minutes walking around the front doors and parking garage to try to find a cart. I wont tell you where they are because it will spoil the fun in your trip here its part of the experience. Great, youve spent now one hour trying to come in and shop, you have finally found a cart and walked inside... what do you see?? Well mostly missing and opened items on the shelves. Popular items are typically sold out or only super premium option is left. Most items you pick up have been previously opened and returned or partially or wholly stolen out of the packaging. Very few employees on the floor... NONE of which are helpful. Funny how at this location you can watch the floor employees actively avoiding customers by quickly walking towards employee only parts of the store when they see that someone is coming up to them to ask a question. The key copy person is usually not by the key machine and in a completely different part of the store although their job that day is to handle the usually extensive line of people looking to get key copies. So if you want a key copy you will have to first go check to see if the key guy is by his machine, no? Ok now go to customer service, they will tell you that they "dunno" where "he at" and tell you to wait for a manager, the manager comes 25 minutes later and calls the key guy on his cell phone, the key guy comes 5 minutes later. You must have been here now long enough to want to use the bathroom? Great! Good luck finding it! so you go it, only to find that most of the stalls have a homeless person locked inside either sleeping or actively doing drugs or taking a quick sink shower. There is urine and feces on the floors walls toilets faucet handles sinks dispensers everywhere. Dont mind the needles on the floor or in the trash they are part of a recycling program where the next homeless guy can rinse it...

Omg no, it can not be true that this place is like going into a shop where the service is only on par with a state run agency. Second because management can't seem to get their act together they have a lot of grab and run...Mmm maybe if the employees were not busy in social coffee clutches and acknowledge guest it would help prevent those and if it's gotten so bad u have to lock everything down. Well that sucks for the consumer and your bottom line cause remember your employees are too busy chit chatting or taking high value purchases to the register cause no customer can be trusted that there is no one to unlock the cages for another paying customer nope and I am not about to wait cause they ain't coming. Then, mind you, this store has instituted an anti theft strategy and locked everything down, but yet what wait no really. Only self check out .. is this a test to see how high management can be and still make decisions. Oh and even though they don't tell you self check does not take cash so after you ring yourself out and bag your stuff oh no no taking cash are you kidding me cash is king and no sigh what I need to gather all my items and go see one of two cashiers that look about as stressed out as a antelope at a lion convention. So wait in line e you time is not important. I have been going here for 4 years, and every year, it gets worse if that is even possible. They have a mamagme t problem and an employee training problem no one believes in the Home Depot way at this store, they used to be excited to help and find out what you were building or fixing now it more like they need to be the smartest person in the store without addressing your question. It's said in particular I like raking my old roommate that own so much stock I have told him they are hurting your dividen I ain't spending my money there, so he said based on what he experience he will be addressing it with their corporate office. Ok, let me hold my breath. Haha, sorry they might get a call and told you have been a bad manager. ok, now back to what you were doing. Maybe they will now just leave the doors open after closing since they have a theft problem that they need to lock everything up close the garden enterence (people could run out that way) but let's do self check out I am LMAO it makes no sense. It's nuts and lately even though there are laws that state retailers are required to provide notice to consumer that u are purchasing a return item here they don't check the item to ensure all parts are in the box never-ending if it's operational then they seal up the box and throw it right back on the self...if u suspect it's a return gab and other or go somewhere else unless of course u like traveling home then back then home then back again, oh and don't mind the feel you get while returning a return you know the feel like somehow your pulling a fast one on Home Depot. I think that sums up my neighborhood Home Depot. It's painful expensive you feel like a crook at every turn and it they have the asile block which is normally case don't you dare try to get down the aisle even if it's not completely blocked off cause your an idiot and why can't u push your 35 inch wide shopping cart down a 27 inch asile come on now get with the program. Ummm, that's almost 10 inches to small remind me not to have that person cut...

I did not receive my thousands of dollars in kitchen equipment on the agreed delivery date.  After receiving multiple communications of date and time,  prior and day of delivery date.  I just randomly received a message ( at 1pm ) that my order was cancelled and someone would reach out to me to reschedule delivery,  No one did. When I called the store to inquire why my order was canceled, no one answered.  So I tried calling the call center ( 800 number corporate office) , was placed on eternal hold with no employee return a couple times .Finally on one of my 10 calls, I escalated to supervisor name Malcolm, he said he would find out what was going on and call me back. He Never did. I called back about 2hrs later and had someone named Cheryl ( she was the only nice employee that seemed to care) . She escalated to a manager named Diamond.  Diamond infomed me it was a mechanical issue with the truck and that she would call me back with a solution, never did.  She was rude and I just had a not my problem attitude.  I even offered to send someone to the truck to pick up the equipment myself, but was told No. When I did the online chat option I thought they were  BOTs. or AI They just apologized and offered no solution.        Not one employee offered a solution to getting my delivery as agreed upon, when there were plenty,or even listened to my suggestion. I can't believe I spent over 5k worth of the equipment at Home Depot and am being treated like this. I Also had workers that needed to complete the project today and their work can not be done until the appliances are delivered ( have to build around it). This is now costing me a lost day of work and 2 ( carpenters) that I have to pay and bring back now another day to complete, and late completion fee.  Only information I have is that the delivery will be attempted  in 3 days   Not sure why it was not the next business day.  Or why they could not just move the equipment on a different truck and deliver.  Once this company has your money, they will hold your equipment hostage.  My client has now canceled their Christmas party because of no kitchen. I am also on the hook for the food they brought to cook.  Home Depot caused me to lose money and even worse ruin someone's christmas.  Shop here at your own risk.  I will never step foot in a Home Depo again. I have 4 bathroom renovations and 2 Kitchen renovations scheduled in January for clients and guess where I will Not be going to purchase supplies from! I will also recommend to everyone I work with not to come here and share my...