Yoga Factory & Fitness Fort Lauderdale - Hot Yoga Studio — Local services in Fort Lauderdale

REPLY TO UPDATED REPLY FROM OWNER - Not sure if you are illiterate but my screen shot shows Class Pass saying "I can confirm that your reservation was fully processed through Class Pass. It should have appeared on the studio's roster..." That obviously means I contacted them regarding this, AFTER the incident. Not sure how in the world you got from the screen shot that I canceled the class through Class Pass before I arrived for class.

Thanks for your email too, btw. Shows even more how incompetent you are in running a business. FYI, class pass doesn't allow for a refund within 10 hrs of the starting of class which makes your claim even more ridiculous. I can do this all day.

REPLY TO OWNER'S ORIGINAL REPLY - Are you delirious? All of a sudden I'm the one that canceled class and showed up anyways? Lol........ you are something else. Literally even posted the screenshot for proof, with class pass confirming I was rightfully scheduled for the class and that you were processed payment for my attendance. If you dislike class pass, I suggest you don't list your business on it instead of trying to blame everyone else but yourself for running a business horribly. But oh wait, you probably need to stay on Class Pass and bait new people in that have no idea how incompetent the owner is. I suggest you get counseling on your character. Who hurt you?

ORIGINAL REVIEW- This place is run horribly. I've been attending every week through class pass for a couple of months now and today, they had an issue with class pass where they couldn't confirm payment for the scheduled class. They pulled me out during the beginning of class and demanded that I need to contact class pass myself to straighten this out with them AFTER I pay out of pocket for this class. Even after proving to them through my class pass app that I was indeed supposed to be attending said class and have also been attending consistently without an issue, the receptionist girl pretty much gave me an ultimatum - pay out of pocket or gtfo. Is this how you treat your customers? You didn't even bother to straighten it out with class pass on your side when I've proven to you that everything on my end was paid for and rightfully scheduled to attend. Let's say we should blame the unexperienced and confused receptionist for her mishap. But no - she was on the phone with the owner who didn't care at all to provide any type of customer service to someone who's been faithfully attending their studio. This business does not care for their attendees - this experience proves that money is all they care about. After leaving the studio, I have comfirmed with Class Pass that indeed, they have been processed payment for said class. (Screenshot attached.) It seems they won't waste even a minute straightening out a problem they have on their end but will blame their yogis instead by kicking them out if they don't receive instant payment.

Avoid. Go to Yoga...

I went to this studio less than a hand full of times because one of my favorite instructors taught there and was leading my teacher training. I have been to many studios in the Fort Lauderdale area as either a transient CLASSPASSER (as the owner of this account has so endearingly named some of the students leaving reviews) or as a full member of a studio.

One of the last times I stepped foot in this studio, I had the pleasure of being invited to audition by that instructor. While sharing my love of yoga with others and leading a flow is something I enjoy, my life was not hinging on instructing in a studio. Midway through my audition, the owner of the studio cut me off, completely throwing me off then proceeded to tell me in the lobby that I was so boring she could slit her wrists. I never thought it was possible for someone to speak to a stranger that way in a yoga studio but here we are.

After losing my dad traumatically and going through a rigorous teacher training, I knew what kind of energy yoga is supposed to embody, and that was not it. Running a business is tough and no small yoga business in South Florida is perfect, but kindness and compassion are always free.

I read some of the responses by the owner of this google account, and it is very clear how this studio feels about classpassers who are either utilizing classpass as they are not local and would still like to enjoy the benefits of yoga away from home, or they simply cannot afford the exclusive and costly membership. The responses also validate for me that this studio is not lead by the type of loving energy that is needed to create community and permanence desired by yogis when joining a studio, nor are they open to feedback to improve or even offer what many other studios do.

Hope this helps!

EDIT: to the owner's response. I can't even remember how many times I went to this studio, perhaps it was only once for class but many other times for various reasons (final TT class with Molly was hosted in the loft upstairs, then for the audition). To be more precise, I did Molly's teacher training which wasn't being offered by Yoga Factory at the time. I will never return foot here because of how I was treated and how it seems the owner of the studio treats many others. To gaslight me and say my experience wasn't real is just another example of how awful the owner is. If you don't believe that I am truthful, look at how they have responded to my review and every other negative...

I attended Yoga Factory and really enjoyed one of Mollys classes. When they removed Mollys classes from ClassPass, and they did because her classes were the only ones not offered on ClassPass, I considered signing up for a membership to continue attending hers class and to try out other instructors. However, after reading reviews of the studio’s packages, I was disappointed by how the company handled client concerns. Their responses came across as unprofessional, petty, and far from the values yoga is meant to embody. Because of this, I’ve decided not to sign up for a membership. RESPONSE TO OWNER: This is clearly what I am talking about, I have provided two pictures of me taking a picture of my instructor Molly and another with me in the picture. I am a real person ma’am. Instead of taking criticism it seems you only like to rebuttal. Very “yoga” of you.

RESPONSE TO OWNER: It’s wild that you continue to lie as I provide proof. I have been going to YFF for about a year, until Mollys classes were taken off classpass. And also for the record I do not know what girl you keep referencing.

RESPONSE TO OWNER 5/25: Why do you keep deleting and re writing your post? You first said I was fake.Remember that? Then You liked a post immediately after that response in my instegram with YFF in it. You continue to hate on your clients at YFF and this is why your stars...