Chinese Body Works — Local services in Fort Lee

My review is not for the massage itself, but more about the lack of management intervening when I had a verbal altercation with another patron when he refused to silence his phone. It went off more than 5 times. After seeing that none of the staff or management would ask him to silence it, I politely asked him if he would kindly put it on silent. He was extremely loud and rude and said he would not, that it isn’t a library. After we had some words back and forth, I tried to keep my voice down as to not disturb others. That would make me as bad had him. The gentleman massaging me tried to get me to not say anything to the man. Unreal. There are signs everywhere asking that phones be silenced. I could not believe that the staff and management would allow his behavior without a word. He was offensive and rambunctious. I went there for relaxation and to de-stress. After all was said and done, no apologies or discounts were offered to me. At the very least, an apology. They all turned their heads and pretended nothing happened. I will NEVER return nor refer this place to anyone. If you’re looking for a professional relaxing environment, this is not it. It’s worth spending a bit more for professionalism, kindness and...

NOT RECOMMENDED !!!!!!I had an extremely disappointing experience at this spa. I made a reservation for 7:00 p.m. and confirmed it over the phone earlier that same day. However, upon arrival, the person at the front desk had no idea about our reservation. This was especially frustrating since it was a special day for my husband and me. The customer service was awful, and the service provided had nothing to do with what was promised in their Groupon ad. It’s a complete scam and misleading advertising. I do not recommend this place at all, as they failed to deliver what was expected. A truly disappointing experience."

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I was a frequent visitor here. Originally, I got a massage from a male massage manager, but today I visited without a reservation and got a massage from another female employee. I think she needs to study muscles. she kept stimulating her bones, and her strength was out of control. she pressed the bone painfully and didn't loosen the muscles. She was kind but unprofessional, and I was waste for the $120 I paid. My muscles are still clumped, and it hurts. They didn't even give me a coupon. I think I'm going to go...