Lulu Lash & Nails — Local services in Fort Lee

I went to here on Friday and I’m disappointed that I have to leave this review 2 days later. I’m new to the area and the reviews influenced me to book a gel refill & pedicure. The positive: my signature pedicure was AMAZING. The tech that did it took her time, gave an AMAZING massage, and applied my color beautifully. Would highly recommend! (I left a $10 tip for her but she was in the bathroom, I really hope she got it…)

Negatives: I would not go here for a manicure unless the owner herself is doing it. I learned that the owner is in Korea so one of the older women there did my nails (not the same tech that did my pedicure unfortunately). As someone who is a business owner, I find it very problematic if an employee is not able to provide directions to the salon. I called because it was my first time and I was confused and she could not understand anything I was asking so I had to find the way; I expected the woman to maybe pass the phone to someone who could provide directions?

I arrived to the salon and asked if they could do a certain design I saw online and she immediately said no. Not a problem except as new designs become trendy, LuLu is the last place to go to if you’re interested in trying something unique. They simply cannot do it so I asked for a French color design.

Next, she used a nail drill to file down my nails which was very uncomfortable because I feared that she was going to hit my actual nails and damage them. I’ve never been to a salon that does that especially since it made my nail uneven, why can’t you just cut it evenly? I had to point out how one of my nails was uneven.

Since I asked for a refill (acrylics), she only put the acrylic at the BOTTOM of my nails. She had a very odd technique where she placed it at the bottom and did not spread it out evenly on my entire nail…I’ve NEVER seen that before especially since it made the surface uneven AND one of my nails is already lifting! Unbelievable!

I am adding a picture of my nails below along with a pic of the nails I asked for…terrible. The color started to run and (this is the best part) the nail tech noticed it and did not even try to fix it. She rubbed my nails and once she saw that they had already cured, she just stopped caring. Why would you want your customer to leave with messy nails? I pointed this out to her when she asked if I liked it and she proceeded to try to blame ME; she claimed that I was not putting my nails all the way under the UV light…this salon uses the most basic UV LED Nail lamps that exists. I am not a dummy who does not know how to put my hands under the light properly.

Overall, I would not recommend coming here if the older woman at the first table does your nails. She is very careless (I honestly wish I didn’t tip her but I hate being one of those people). However, you should never pay for a careless service; I learned that after going here. I am very dissatisfied, especially now that one of my acrylics is lifting after TWO DAYS. I will be going to Uni Nail & Spa to get them fixed. They look like they know exactly what they’re doing and have...

That’s the worst gel pedicure I have ever had. I will just attach the picture here. I made an appointment for 5 pm, I came in time. The lady was constantly speaking to me in Spanish and I had no clue what she was asking. After I saw the result -I was in shock. It was so bad like someone did it with closed eyes. When I mentioned that to her - she said it’s supposed to be like that because it’s a gel pedicure. I insisted - that the lines of the polish should be straight, not wavy. Then she agreed and did another layer - it didn’t really help at much at all, it was still messy and ugly.Yes, the lady tried to change smth and apologized but at the same time she mentioned - next time just come at 4.30 pm so it will be perfect. Really?So now she is even blaming me that she couldn’t do it perfectly? So why would they need to take a reservation at 5 pm in the first place if they know that’s it’s not enough time for them to do it in professional way? Or it’s just an excuse that she has no skills and lack of professionalis. I don’t even know why I bothered to leave 10$ tips for this pedicure. That’s my first day of vacation and I am looking at my pedicure and it’s just a total WASTE of my money. Will never go back to this place- they just literally don’t know what are they doing. Stay away from this place, it’s a total waste of money and lack of...

This review is specific to eye lashes (not nail salon)

I came here to get my eyelash extensions for the first time as my usually place was fully booked. Just decided to try new place but was a big mistake.

First of all, this place has NO AC even when it’s 90 degree weather outside so I was sweating the whole time.

Secondly, the technician kept pulling my eyelashes out when she tried to remove my previous lashes. I told her at least ten times to please stop pulling my eyelashes so hard but she said she had to pull them to remove existing extensions which never happened to me before. I’ve been getting monthly eyelash extensions since 2011.

She even said I complain too much and “Beauty is pain” so I had to stay still and relax my eyelids. I couldn’t believe my ears.

My whole body was so tense because I was afraid of being my eyelashes pulled out and losing them all but she kept giving me really bad and unprofessional attitude by saying I need to relax. How could I relax when someone kept pulling my eyelashes?

Please don’t go to this place for eyelashes!!...