Men's Wearhouse — Local services in Fort Myers

Heartbroken and Deeply Disappointed – Men’s Wearhouse Fort Myers

I tried so hard not to write this review. Since December 2024, I kept telling myself to let it go — but after what happened again today, I can’t hold it in any longer.

My husband has been a loyal Men’s Wearhouse customer for many years, ever since he lived in Boston, MA. He always spoke highly of the service, the professionalism, and how confident the team made him feel when shopping for suits and shirts.

When we moved to Florida and started preparing for our wedding in December 2024, we went to the Fort Myers location expecting the same warmth and professionalism. But instead, we were greeted with instant judgment.

The very first thing the employee said after greeting us and ask what we were looking for was, “I don’t think we have your size. You might be a 62, and we only go up to 60.” He didn’t even offer to check. Didn’t suggest trying something on. Just said it — out loud — as if my husband wasn’t even worth helping.

Because we’ve always trusted Men’s Wearhouse, I spoke up and suggested that my husband at least try something on. And if we don’t find it on store, we’ll Customized, Only then did the employee say, “Well, that’s a good option too, but it depends on timing.With the holiday season and we already have a pile of custom orders.” He said that without even asking when the wedding was!

Thankfully, after more questions, we learned it would still be possible to have the suit ready on time. But when the suit arrived, it was way too big and had to be fixed. It was just one more layer of stress on top of wedding prep — but we stayed calm, waited, and thankfully, the alterations came through just in time.

I decided to let that whole experience go. Everyone has off days, right? But today, October 22, 2025, my husband decided to give Men’s Wearhouse another chance — thinking maybe that employee was gone, and that he could have a normal shopping experience again.

Unfortunately, it was the same man who approached him. And believe it or not, the same exact type of comment came out of his mouth.

He told my husband, “We don’t have a shirt that will fit you. You might be too big.”

My husband, surprised, reminded him that he’d purchased several shirts and even his wedding suit from Men’s Wearhouse — including from this same store. That’s when the employee replied, “Well, maybe you gained more weight since your wedding. You might want to try DXL store — they might have something for you.”

That comment broke my heart. My husband has been working out, on a weight-loss journey, and doing everything to feel healthier and more confident. He came home today completely discouraged, questioning himself and all the effort he’s been putting in — all because of a few careless, insensitive words from a store employee who should know better.

This isn’t just about poor customer service. It’s about respect — the kind that every person deserves when they walk into a store, no matter their size, shape, or background.

Men’s Wearhouse, your brand has always been known for helping men feel confident, handsome, and valued. But this experience was the exact opposite. No one should ever leave your store feeling embarrassed, humiliated, or “too big” to be helped.

We’ve always trusted Men’s Wearhouse, and it truly hurts to say that after this second experience, we won’t be returning to the Fort Myers location again.

Please, train your staff to do better — not just in selling clothes, but in treating people with basic kindness...

I was recently a grooms man in a wedding 2 of us Grooms Men had on blue BOWTIES and 2 had on BLACK TIES. I run to the nearest Men's Wearhouse an hour and a half before the wedding to try and get something that matches, no such luck. They where supposed to have someone from another store drop off 4 matching ties. No one showed up. When I dropped off the suit I requested to talk to a manager to see what we can do. They gave me a phone number to talk with the district manager in Fort Myers Florida. A nice lady answer the phone and tells me just one second while she goes get him. Ok awesome I was thinking. Not really. Someone else answers the phone and when I tell him that I need to speak with Jim the District Manager, this guy proceeds to tell me "I don't know who told you that". Now I am steaming. Ummm I am the customer and I asked for the District Manager ( Twice Now). The District Manager who has atleast 2 employees in the store tells me a customer who has major issue that he is cashing people out and I would have to wait or have him call me back. So I took the wait option. The whole time wondering why he doesn't just have one of those employees who clearly had enough time to answer the phone and want to stop what they are doing to talk to me, to ring people up so he can handle the complaint. I explain the situation to Jim after the long wait time. He tells me "I am going to call corporate tomorrow and get back to you tomorrow". Ok it was Sunday so calling corporate Monday makes sense. Now I am in somewhat of a better mood. I get the call Monday telling me that corporate only wanted to take off $25 for the inconvenience. You know the inconvenience of having pictures of all us Grooms Men standing at the alter without matching outfits. Then he proceeds to tell me that he talked them into giving us all $50 off. Not The best answer but at this point I am willing to take that. "How do we redeem our $50?" he tells me to go back to the same store that I dropped off the suite to retrieve it. My family went as the Flintstones for Halloween but I didn't realize we still lived in the Stone Age, he should of just had corporate pull up the grooms name and refunded everyone in our party on our credit cards. But I digress. I go into the store a couple of days later and no one has any idea on how to do a refund or what I am Even talking about. Hold on to your hats because it gets better. I call the district managers store in Fort Myers Florida and get this guy named Casper that answers the phone. I ask for Jim. Casper tells me he isn't there and if he can help. I say no and that Jim is the only one that can help at this point. Casper eggs me on about how he can help. I explain the situation and this guy starts yelling at me. I was calm before this happens. Casper says "Corporate isn't going to give you $50 back your suite came with a BOWTIE" ummm ok. Why are you yelling at me? Then he proceeds to say some choice words. So Now I have a guy who has nothing to do with this yelling at the customer. Ummmm Customer Service anyone? I am going to call corporate tomorrow to see what they say. All I want is what I was promised. The $50 back and for the bride and groom to be given something for their party not looking uniformed. "Your going to like the way you look" NOT IF YOUR STANDING NEXT TO GROOMS MEN THAT DON'T MATCH. AND THERE ARE TONS OF PHOTO'S.

After calling corporate they refunded my...

UPDATE 03/04/25 Went into the store and the Assistant Manager Bruce was great, he took the time to ask us questions, he looked for the jacket once again, and when it was all said and done, he provided us with a refund, he went above and beyond to make it up to us.

If I could give a zero star I would. We’re regular customers of the Fort Myers store. My husband and I have been going to this location for a while now, we loved Jim (the manager) great customer service, always willing to help, always a smile on his face, recently found out from CARMEN, that he has retired and there’s another manager now, and it’s her, CARMEN, whom we had not really interacted before, however, a few weeks ago we sent 3 sports coats to tailor, one we already had and two that we had purchased that day. We called to find out if they were done and they proceeded to tell us they’re not ready that day but the next day check again. The next day my husband got a message saying the coats are ready for pick up, so we proceed to go to the store an hour away from home and they tell us only two of them are ready, they can’t find the third one, they go in the back to around the store, the jacket can’t be found, at this time my husband tries to explain the situation to CARMEN and she’s completely rude in her manner of speaking to him, end of story we left the store with no jacket, mistreated and with the promise the jacket will be mailed to us. I called personally a few days later, spoke to Zack who assures me the jacket was shipped out and we should receive it the next day. So I assumed they overnighted it. Days go by, no jacket, I called a second time and a gentleman tries to find information on the jacket and all he can see is that is was shipped he says it can take up to five days and he will contact headquarters so they can provide me with a tracker, if by Tuesday the 25th you have not received it, to call back. So here we are on Wednesday the 26th, I find myself calling again to find this jacket and CARMEN answers the phone, I describe the situation and she starts looking up the information, until I casually mentioned that I’m sure she was there when the jacket thing happened, I know she knew exactly who I was before she admitted it to me, and she started cutting me off as I was explaining, she goes how can I help you I’m like well you can help me find this jacket that’s what I just explained to you, she puts me on hold and she says she sent the package and I said ok but I haven’t got it so she puts me on hold again and after several minutes on hold the call gets magically disconnected and I never got a call back. The level of disregard and disrespect this woman has for us customers is in no way a reflection of what we thought Men’s Warehouse was all about, Jim has left big shoes to fill and our perspective of this company has gone to the gutter. As of right now, all we want is my husband’s coat/jacket back or a full refund for the jacket and the tailoring. We’re extremely disappointed of the treatment we both have received from CARMEN and honestly feel as though she does not represent the company in a way that makes us want to go back, on the contrary. Happy Retirement Jim, wish you...